One Call Insurance  Reviews 

128,573
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 22,273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and professional when handling policy renewals and vehicle changes. People appreciate that representatives are knowledgeable and patient, clearly explaining policy details without applying any high-pressure sales tactics. Consumers note that agents provide efficient support, often securing better prices and making the overall experience smooth. However, some customers also noted minor issues with waiting times to connect with support agents over the phone. A few people experienced unexpected price increases or felt that initial renewal quotes required careful negotiation to reach a satisfactory deal.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Customer service

Customers report positive experiences with customer service, noting that agents are polite, patient, and... See more

Service

Clients share positive opinions on service, consistently highlighting helpful and professional agents. Many... See more

Price

Customers consistently note positive experiences with price, highlighting how helpful agents successfully... See more

Response time

People report positive experiences with response time, noting that calls and webchats are often answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Keira Goulding (KG9) was absolutely superb in dealing with my requirements on changing cars on my existing insurance policy. She not only discussed the various options but also covered the cost diffe... See more

Rated 5 out of 5 stars

It was great pleasure speaking to BM2 (Bilaal). He handled my change of vehicle with utmost professionalism and very courteous manner He was very helpful and well mannered He’s a great asset... See more

Rated 5 out of 5 stars

I was originally contacting OneCall via live chat to cancel my auto renewal for Contents Insurance. However, Sasha H (SM5) informed me that my previous renewal quote had now changed and would a... See more

Rated 5 out of 5 stars

Paige AA4 was very helpful in finding me a better price than my renewal. She was professional,efficient and friendly. I also didn’t have to wait long for my call to be answered. Despite using comparis... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency

Written by the company

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? (We're authorised and regulated by the Financial Conduct Authority).


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

129K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(128,573)

21,204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I made an error when I applied for an…

I made an error when I applied for an insurance policy. The customer support agent dealt with the issue very quickly and saved the day. Thank you so much AP8 for being so professional, efficient and friendly.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Happy days

well i wanted hard copies of my insurance so 0c3 got in touch and said he was going to sort it out and send the paperwork to me so that was good well pleased

2 September 2026
Unprompted review
Rated 5 out of 5 stars

One call car insurance

I spoke to Jessica Corker for a quote to insure my car. She answered every question I asked and explained everything about the policy. She did not try to influence my decision whether to go ahead with insuring my car which I did as I felt I was dealing with a very competent person. Nothing seemed too much trouble and I was treated in a very professional manner.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from NP3

Great customer service from NP3. She was very helpful, patient and explained everything clearly. She helped me find a much better renewal price and arranged the monthly payments for me. Thank you!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Matthew was amazing

Matthew was amazing, spoke to home twice regarding my policy & he tried multiple ways to try get price down. He spent so much time helping me & professional the whole way through

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Called regarding a query with no claims…

Called regarding a query with no claims bonus. Spoke to a very helpful gentleman called Leo (LH5) who sorted the issue out immediately for me. I was very impressed with his customer service and would say he is an absolute credit to the Company

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I have just renewed my car insurance…

I have just renewed my car insurance working with Renewals Advisor MH I must say she could not of been more helpful. She answered all the I need to know in an extremely polite and easy to understand way. Her product knowledge very impressive. 5star

2 September 2026
Unprompted review
Rated 5 out of 5 stars

First class service.

Needed to renew policy and change address on car insurance. The gentleman SW1 who dealt with my call was brilliant. Nothing was a bother and in a short time everything sorted. Thanks.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience AA5 was a very…

Great experience AA5 was a very professional and proficient sales advisor. After setting up my insurance on line a few weeks ago. I was called by AA5 to make sure I was happy with everything and all details were correct. He then went over my breakdown policy and upgraded it for me. Finding a great deal .

2 September 2026
Unprompted review

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