Ocado Reviews 

You have delivered to the wrong address for my elderly and disabled mother! You have advised you can not do anything for 72 hours which doesn't include the bank holiday! Absolutely disgusting behavior! She is left without money and food! I have taken this further! DO NOT ORDER FROM THIS COMPANY!

After reading the other negative reviews I have also experienced a similar experience.
I’d done a big order for the upcoming bank holiday and just received my receipt and there are lots of missing fridge items including the basic MIILK!!
Upon complaining I’ve been given a £10 voucher, imagine all the compensation they’ve had to pay for a sub standard service? Not good enough Ocado…sort it out!!!!

Over half of my order had to be returned as poorly placed bottles broke and leaked over everything. This was my first ever order with Ocado - I’ll know not to order anything again!

Used these a few times and actually thought I had found an online grocery shop that was different and didn't have short dates.
How wrong was I..... hidden away, it doesn't explain; apparently it isn't the days on freshness; it starts day after delivery......... customer service more interested in pointing out I'm wrong because of day after delivery than caring about my food now being inedible for my plans. The manager who rang me back was even worse, and I can see where the service is fed down in training..... I overpaid on pricing for this because I thought it was different. I should have paid half the price for the same crap service from one of the other short-dated supermarket charlatans; at least then I would have lost less..... Use these at your own risk

Update - the response below - I was told by your management team the delivery promise was the day after delivery date which basically rules out 1 full day! it is stated in t&c's and buried in the 2nd click on item descriptions which most people will not click further in because th emain description and price is on the main image hiding this. DO BETTER, again just excuses for poor service.... first of all stop sending items right on the border of dates, secondly stop hiding this information behind user clicks.

BTW i turned down a voucher compensation! i am not interested in compensation or refunds.... I just wanted my food to be in dates I could use, not out of date because I hadn't accounted for day-after-delivery nonsense. Your service team couldn't care less, and this is everything that is wrong with online grocery shopping. After the service I received and the responses, I have now closed my account.

I had been thinking about ordering from Ocado for a while and when an offer of 25% and free delivery showed up on my phone I decided that it was time.
I placed an order which showed as £91.90, then it went to £92.10, which wasn’t much of a difference but when I received my Visa card payment it came up as £94.66.
I booked my delivery for 12.00 to 13.00 on 19th August. There was no sign of by 1pm but then I began to receive emails that my order was delayed and by the 6th one the time had moved to 16.33. I have never ever experienced this with any other company who deliver. The young man who delivered my groceries was very polite and apologetic.
When I placed the order I entered the voucher code for the discount. However I was charged the full amount, which finally settled at £92.10.
I have emailed Ocado THREE TIMES about this and I received an email offering me £10 off my next order. Really?
I liked most of the products that I ordered apart from the sea bass which apparently was pre-frozen.
I had the silly notion that Ocado was a reputable company but if they entice new customers with a discount which they do not honour, on top of not being able to add up, on top of giving me six different delivery times, then I really do not feel as if I want to order from them again. The company is incompetent at the very least and could even be described as dishonest if they use offers to entice new customers which they do not fulfil. I am disappointed by the way they treat customers and really did want to order from them again in the future.
I have screen shots of every communication from them. They have had ten days to rectify their ‘mistake’ but seem to have chosen not to.
I Googled about their voucher code not working and it appears that this is commonplace. They must know this is happening.

Put a very important order in 2x week in advance, to fill our motorhome for our holiday.
An important part of the order was 4x packs of sparkling water as we don’t drink from the inboard tank.
4 hours before our delivery, a text comes through, no sparkling water and no alternative.I simply don’t believe this, perhaps the next sparkling water was more expensive, or hard to reach, or…. I understand a shortage of truffle oil or chocolate ants but not water. When we phoned the poor man kept reiterating Ocado’s systems and processes, not of any interest to me, especially as they don’t work!
I particularly dislike the fait accompli text, leaving me no time to sort out the problem.
I haven’t received the rest of the order yet, I am expecting short dates etc, expecting us to eat everything within 2 days! We will see.
Yes, unfortunately a beautiful sourdough loaf best before date tomorrow:(

Eggs came cracked and they asked for a photo! Then tried to refund me per egg! Seriously!

Delivery driver drove into the wrong mews past the clear signage. Past my property. Then decided to use my private drive way as a turning point despite a large notice explaining it was not to be used as a turning area then drove straight at a commercial stainless steel retractable parking post. Once this was under his vehicle he proceeded to ram the post constantly to free his delivery van. Luckily this was all caught on the ring camera. Ocado motor insurance not interested as no other vehicle was involved! Spent an hour trying to get through to customer services who said they would make a report!
Very worrying driving fortunate it wasn’t a child that was hit!

Very disappointing experience with Ocado

Our Ocado order arrived early, while we were still out, and Ocado then cancelled the order. We contacted the helpline, but the service was hopeless. Someone eventually called us back, but they were unable to contact the local depot to resolve the situation.

We have a regular weekly Ocado order, so this was extremely disappointing and inconvenient. After this experience, we will no longer be using Ocado. Very poor customer service for a company we have regularly used.

Ocado's system automatically cancels an order if the card payment declines rather than giving you the opportunity to update payment within a designated timeframe. As a result I have been left with no food delivery for a family BBQ of 10 over the bank holiday weekend and understandably there are no slots left due to the timing - my order was cancelled at 6pm for 7am delivery the next day.

The customer service advisor was extremely polite and didn't beat around the bush in telling me there was nothing he could do and that this was a system limitation. I strongly suggest Ocado need to fix this to align with other delivery partners (i.e., Sainsburys) if they wish to retain or attract new customers.

Shout out to the amazing delivery drivers that are always so friendly and polite.
Love using Ocado

You can not go wrong with ocado. The flowers arrive wrapped lovely. Never any substitutes. Food always tastes lovely though you can not go wrong with Marks and Spencer. I am not rich but its affordable yes Mark's can be expensive but affordable as well. You definitely do get what you pay for in quality and delivery.

One of their drivers almost crashed into me. If I hadn't braked hard, he would have. Then, when I let them know, they did nothing. M25 27th August DXK last 3 letters on the reg.

I am a regular Ocado customer and always choose delivery. Your drivers are fantastic, and I am very pleased with their service. Today, I met a driver named Anthony for the first time. He is an absolute gentleman. He is very polite, well-spoken, and has a friendly personality. We spent a few minutes chatting, and I was impressed by how smart and courteous he is. This high level of service is why I love Ocado. Every driver is nice and polite, but Anthony truly stands out. He represents your company to the highest possible standard and is a credit to your team. Ocado should be very proud to have him delivering for them. Thank you Antony.

Peter from Ocado is the most horrible person ever. He's genuinely ruined my day. The customer service at Ocado is despicable. Will never use Ocado again because of Peter. You've lost out on a customer for life Ocado!

They cannot handle card pre-authorisation so your order can be cancelled at the last minute with no way to rectify, even if the issue is on their side.
They impose very tight schedule on their drivers, resulting in them being in a hurry and most of the time stressed and unfriendly.
Will never ever use again.

No wonder they have such a poor rating.

Constantly blaming the customer for items packed by machines. Yes goods might be checked before the packing process but that doesn't mean they are ok when delivered to the customer, OCADO say they will not do anything without photos when is no a doable thing for some people especially for disabled people. I have made an example of because I have recently had a lot of refunds on my account because goods have been bad quality. OCADO sort yourself out and stop blaming customers because your delivery system lets you down.

I've just read so many 1 star and very poor recommendations for this delivery mob. They operate a absolutely Cr*p , P*sh dodgy service.
I have never used them and will never do. Seen advert on TV and downloaded app. However that is certainly getting deleted once this review is submitted. Thanks to all those that took time to type an honest and helpful review, much appreciated 👍.

I'm quite surprised at the volume of negative reviews on here....I've been using Ocado now for a good 6 months or so. Honestly it's a lifesaver! We would have usually shopped at M&S in store but our commitments make going to the shop in person often extremely difficult, if not impossible. Delivery has always been on time within the slot and I've not experienced receiving out of date or nearly out of date food (the same can't be said of other grocery delivery services I've tried!). I've also always found the delivery drivers to be extremely friendly, day or night. The app is easy to use and makes it clear when something is OOS, which I appreciate rather than just being sent a substitute. I make sure to return my plastic bags to the driver from my previous order and find it to be overall a great little system. My ONLY complaint would be that sometimes the drivers make a lot of noise clunking crates etc. around outside when they're delivering (to my neighbours) at anti-social hours but I suspect it's difficult to be quiet. Thank you Ocado, keep it up!

I contacted Ocado a bout a problem i had related to a wrong address issue and a man called Justin completly solved problem in less than 5 minutes amazing work and a great person