NET-A-PORTER Reviews 

Helpful & Provided Good Information

Would leave zero stars if I could!
The worst online shopping experience of my life!
Received dirty shoes, returns portal to return did not work, took days for them
To respond with a link to return (with no appropriate paperwork to add).
Confirmed receipt back to Their warehouse weeks ago yet still have not refunded. Will not provide me with anyone to reach out to for resolution and keep responding the same generic response to any question I ask. Lied to me and told me
If I close my PayPal dispute they would refund me which they did not. Absolute scammers!

Your customer service is disgusting. When I logged into your site, it said 10% off for new customers. I didn’t sign up because I didn’t know that I was buying from you. When I decided to place an order on the page I was ordering from said 10% off use app 10 and I didn’t get my 10% off I placed the order and inadvertently left off a letter in my email. I called her customer service to explain and she told me that I had to cancel the order and only order it through the app since I only had an app code not a website code. That’s a different promo code. What is the difference? I said to her I can’t cancel it because you have no more in stock and I can’t replace the order you should honor the 10% off code as you promoted it when I first sign on and when I went to purchase it if it’s not being honored, then I will be canceling and I will never use your site again and I will be reporting this to the Better Business Bureau in the state of California. You’re a customer service is despicable. I want my 10% credit THAT YOU PROMOTED back to my American Express card or I’m canceling this order and I am never buying from your site again. Your are engaging in FALSE advertising,

Most retailers have lost the personal touch and effort to make the customer experience a special one, Net-A-Porter haven’t, they are amazing! Please never stop! Packaging is brilliant!

It is always a great shopping experience! From variety of products to delivery on time. It is a very pleasurable experience and I am a very happy customer !

Everything is always perfect fast shipping perfect goldens

Net-A-Porter is BY FAR my favorite luxury company selling multiple brands online, with Mytheresa & FF coming in a close second and third. NAP, however, and Mytheresa, have the option of luxury packaging, which is so different and amazing; I’m usually a Real Real girl when it comes to luxury, but when your package from NAP arrives, it’s like buying your first luxury good directly from Celine, Dior, YSL etc. it’s a totally different feeling. NAP has the cleanest and chicest interface, by far the best curation and choices.

However, Net-A-Porter has a lot of competition now from the cos i mentioned, as well as French 24S, Moda Operandi, FWRD, REVOLVE, etc. the only other company to stand out on many levels, 1 in particular, as many overlap in goods, is this. The BUY NOW option of Farfetch. This sets them apart , bc I’m addicted to NAP, much to my Credit Card 💳 ‘s dismay and have over a hundred things in my wishlist, some I love, some I want, and some just for. Reference, and I’m not actively buying right now , but maybe I’m just a lunatic, but I prob have 60 things in my cart- and I’ll end up buying 2-4. However, right now I just want to buy a red Eres bikini bottom that I’m ready to move on, buy it now, but I’m not going to empty the whole of my cart ( everything’s there anyway in my wishlist,) to buy 1 thing. But there’s no way to do that on your site. And by the time I’m ready to spend more and buy other things too my size and the bikini bottoms to which I already bought the top, will prob be gone. So for all the other psycho shopper browsers like me, who still buy relatively a lot overall, I’m begging you please- install a feature like a ‘ buy now button’ or a ready to buy list’ along with just the cart and customers will go crazy!!! Your sales will rise especially when people need to fulfill their ‘ snap’ buy moments. You guys are a great site the best. Now make yourselves one of the most customer friendly in an are you’ve ignored up until now. Please!

Thank you. Rebecca Spinner

I returned a belt as the buckle was faulty, and received an email saying i would get a refund. But when several weeks passed I did not receive any further email confirming the refund, or see it in my bank account, I contacted Net-a-Porter. They said they had given a refund. But when I requested documentation og the refund, they went quiet. I have now written several emails to Net-a-Porter, and they haven't bothered to answer. I had imagined that as a seller of high-end goods, the customer service would be top notch. But this is the worst I have experienced, and is basically theft. I am sorry to say they have lost a customer, but they obviously don't care.

My package was lost and Net-A-Porter and UPS tracking says that Net-A-Porter got the money back.
I haven’t received the refund, the order is marked as ‘delivered’ in the Net-A-Porter app and customer service is not replying.
It’s been almost 2 months since I paid for the order I never received

Ease of ordering, delivery easy/ fast.
Beautifully packaged and presented, which made it feel special, showing that people had cared about their work.
Returns was super easy and refunds fast.
Can't fault the service or the products.

Highly satisfied with my purchase. The price was great and the item was shipped and packaged beautifully. This is a well known store but it was my first time buying and I am very happy.

I placed an order for an item I am giving as a birthday gift I am giving this weekend at an out of town party. The order is extremely delayed which creates a big headache for me

Someone hacked my account and made a purchase, I emailed Net-A-Porter customer service 4 to 5 times to cancel the order and report the charge. I also attempted to speak with their customer service via the chat function (which isn't working). This led to no resolution and net-a-porter actually shipping the items instead of canceling the order...I am now dealing with amex but i can't believe it's been impossible to get through to them about something this serious

Ordered a Frankie Shop jacket, not very cheap to be delivered elsewhere and to not keep responsibility.
They said to wait 21 days, i have been sending numerous emails and they dont reply at all.
If this is not solved I will not order anymore here.
The worst place to shop.

Am having difficulty contacting this company directly. Have emailed but no response.

very late delivery ( after 2 weeks) not happy at all

Always love Net a Porter shopped with them for absolutely years, they’re not what they used to be, terrible customer service ….don’t care attitude… even if they do reply!

The customer service has been top notch.