Apposta Reviews 

6,716
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the product, including the fabric, workmanship, and overall execution. Many found the shirts to be excellent, appreciating the material and the true Italian design and style. Some reviewers also experienced quick delivery and excellent communication, with orders arriving earlier than expected. However, some customers also noted significant issues with order and delivery times, experiencing long lead times, production slowdowns, and shipments taking weeks or even months longer than expected. A few other people also felt that the measurement tolerance was excessive, leading to fit problems, or reported issues with fabric durability and unexpected tearing. Additionally, some reviewers mentioned difficulties with the standard shipping carrier and unexpected import duties or hidden fees upon delivery.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. Many customers praise the quality of... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent craftsmanship,... See more

Order

Customers consistently note ambiguous experiences with order, with some reporting timely delivery and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing excellent and quick... See more

Service

Customers had ambiguous experiences with service, with some expressing great disappointment and calling it a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The fabric quality is good, and it's convenient to be able to customize all the shirt's measurements and details. However, the 2% allowed tolerance on measurements is excessive to ensure a perfect f... See more

Rated 4 out of 5 stars

No info ref shipping. States that shirts were shipped on 22nd. Still showing on UPS that items not received by them 8 days later. Sent several mails, was told they would check. Not heard back Up... See more

Rated 4 out of 5 stars

Quality is good shipping a little longer than expected. Highly recommended.


Company details

  1. Men's Clothing Store
  2. Clothing Store

About Apposta

Written by the company

Your perfect-fit shirt, created online, made in Italy.

Apposta is an Italian online shirtmaker which enables you to create a unique shirt for your measurements and taste.

Apposta was founded by an Italian fourth-generation shirtmaker. His knowledge of the Italian textile industry and supply chain allows Apposta to consistently create high-quality custom-made shirts. This expert knowledge of shirtmaking is combined with digital innovation. As a result, the brand is able to offer customization and made-to-measure services to a global customer base.

Authentically Italian

Drawing on four generations of shirtmaking expertise, Apposta shirts are created in Italy using premium fabrics.

Custom-Made

The online made-to-measure service enables you to create custom-made shirts with the perfect fit guaranteed. There is no extra cost to use this service.

Variety

With one of the world’s largest fabric inventories and many different design choices to choose from, Apposta offers a wide variety of customisation options.

Sustainability

Apposta shirts are only ever created on demand and create minimal waste. Sustainability is intrinsic to Apposta’s production processes.

Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(6,716)

95 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love the food

We love the food. But annoying music made our experience. Negative. Ended up having a monster headache. Who likes this music

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Be warned if you are buying from the UK…

Be warned if you are buying from the UK the additional duty is plus 40%, I will put that in context €358 purchase (£311.46) the duty is £124.05 - a staggering 39.82% !

I’ve also had quality issues where the shirt simply came apart albeit it was subsequently replaced

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Beware sudden added costs due to UK company no longer there

The shirts are great, I have bought several in the past. What is not apparent is that their UK entity no longer exists so you are buying from an Italian company. So when imported into the UK the VAT, shipping and brokerage for 3 shirts averaging £120 each totalled £166!! At this price this is not at all good value, I won't be coming back.

19 May 2026
Unprompted review
Rated 3 out of 5 stars

Beware VAT at 20% on importation

The shirts are fine if expensive; what is not clear is that you will be charged another 20% VAT on importation plus a handling fee by the courier. I believe this should be made very clear by the company before you get an unpleasant surprise

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Amazing product, terrible delivery experience

The quality of the product (sizing, range of fabrics, execution) is very good. But for a company that wants to meet international customers' expectations using DHL courier is a must. UPS (their standard option) is just a nightmare. I have made it clear it to the customer service but they said they can't ship via DHL at the moment. Very sad to hear this.

6 April 2026
Rated 1 out of 5 stars

The price quoted is less than you will be charged

This company was taken over by an Italian firm at the end of 2025. I purchased a shirt from them in March 2026 at a quoted price of £148.71. Just before delivery I was told that I had to pay an additional £64.19 for "taxes, duty and fees". This was a price hike of more than 40%. Pay up or don't get the shirt!

Apposta, for their part, said it was nothing to do with them. AVOID LIKE THE PLAGUE. You won't find out the price until you can't change your mind

8 April 2026
Unprompted review
Rated 2 out of 5 stars

Caveat emptor for UK customers

Similar to David's comment below, my long-term experience has been really good and really love their shirts and website. However, my recent experience with apposta has been dissapointing. As a UK customer, I was charged more than 30% customs duties to collect my shirt and I am not sure if that included a handling fee. This does not make the shirts price competitive and essentially damages trust in the brand. The company needs to make it very clear on the website what UK customers should expect to pay in customs charges. Please work better with UPS, identify the % custom charges and list these on the website.

13 March 2026
Unprompted review
Rated 3 out of 5 stars

Distribution changes impact UK cost

In the UK the recent changes in the way Apposta distribute mean an extra c30% excise duty has to be paid when UPS deliver. This wasn’t the case up until this year and isn’t made clear when purchasing.
Such a shame.. I’ve used them for 10 years/50 shirts and the quality is great.. but an extra 30% makes it unviable when there are other options springing up. Shot themselves in the foot as far as the UK is concerned

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

The order was delivered on time and the quality of craftsmanship is excellent. The materials, stitching, and overall finishing are of a very high standard. Customer service was outstanding – responsive, professional, and helpful throughout the entire process. The shirt was re-sent to achieve a better fit, which was solely due to this being my first order and differences in cut compared to the shirts I usually wear. The entire experience was smooth and highly professional. I would definitely recommend

11 February 2026
Rated 1 out of 5 stars

Not sure what has happened to Apposta.

Not sure what has happened to Apposta.

I’ve been waiting for months & month for them to restock materials with several email replies stating the said materials will be restocked within a few weeks.

I recently received an email to say they’d been bought out by another company who they always used to manufacture their shirts even though I was led to believe they originally made everything in house.

Other reviews state they have gone bankrupt.

11 February 2026
Unprompted review
Rated 3 out of 5 stars

Good with room for improvement

Despite the missed shipping date, my shirt arrived safe and sound with no problems. I will add a few centimeters on my sleeve length for my next shirt, but overall happy with the shirt, not so happy with the estimations.

4 February 2026
Rated 1 out of 5 stars

These guys went bankrupt some months…

These guys went bankrupt some months ago. I’ve been trying to get my money back for 4 months from the firm that took over. I’ve lost €300+. Money gone. Do not order from them, they are completely unscrupulous.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Placed my first and most likely last order from this company...…

Placed my first and most likely last order back in august for a shirt to be used at a wedding. After a month a received a shirt fitting like tent. I shipped that shirt back together with a shirt fitting great. After several messages and bad excuses I still don't have any answers and neither any shirts. It's has now been 161 days.

14 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look