Huge thanks to Serena, in customer support, who talked me through replacing the base of our franking machine as it was not straightforward. Serena was courteous, patient and calm. When it couldn't be... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with franking some mail that I needed to send by Special Delivery and wasn’t sure how to resolve it. Vikki was incredibly helpful and took the time to talk me through the problem ste... See more
Company replied
Cameron, was very determined and patient with us. Answered all our questions with speed, great detail and was an absolute legend for sorting out the little bumps in the road to procuring a new frank... See more
Company replied
Excellent customer service from "Paul Bassett" as always, We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies. Pau... See more
Company replied
Company details
- Business to Business Service
- e-Commerce Service
- Office Equipment Rental
- Shipping and Mailing Service
- Shipping Equipment Industry
About Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contact info
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, United Kingdom
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4.4
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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An Excellent Experience
An Excellent Experience - Vikki was very helpful indeed !
I would absolutely call her again.......
3 September 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a 5* review!
It's great to hear that Vicki has been able to help.
Kind regards
Customer Care Team
I had a problem with franking some mail…
I had a problem with franking some mail that I needed to send by Special Delivery and wasn’t sure how to resolve it. Vikki was incredibly helpful and took the time to talk me through the problem step by step. She was patient, friendly and very knowledgeable.
Thank you Vikki for your excellent help and customer service. It was very much appreciated!
27 August 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Vikki was able to help and we will be sure to pass your lovely comment on to her.
Kind regards
Customer Care Team
Diane has excellent customer service
Diane has excellent customer service - really pleased with the service I have received from her.
19 August 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We are delighted that Diane has provided such excellent customer service and you've been pleased with the support you received.
We'll be sure to pass on your kind comments to Diane.
Kind regards
Customer Care Team
Error message on the franking machine
I had an error message come up on the franking machine in my workplace and Vikki from the Quadient support team was very helpful in assisting me and a member of our IT team in sorting it out and getting the machine up and running again, thank you.
17 August 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Vikki was able to help get you back up and running!
We will be sure to pass your lovely comment onto her.
Kind regards
Customer Care Team
Huge thanks to Serena, Customer Support, Quadient UK
Huge thanks to Serena, in customer support, who talked me through replacing the base of our franking machine as it was not straightforward. Serena was courteous, patient and calm. When it couldn't be resolved initially, she escalated it, and called me back first thing the following day and took me through the updated process. Her help means that our charity can continue to send important, valuable resources and letters to support vulnerable people when they need it most. Thank you Serena.
13 August 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for this fantastic 5* review!
We are delighted to hear that Serena provided excellent support and it's great to know that her patience, professionalism and commitment to finding a solution made such a positive difference.
We are so pleased that her support has helped your charity continue delivering important resources and communications and knowing that our service plays a small part in supporting such valuable work makes feedback such us yours particularly meaningful.
We will be sure to pass your kind words onto Serena.
Kind regards
Customer Care Team
Quick response to all my emails and…
Quick response to all my emails and problem solved quickly and professional by Coleen.
11 August 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a 5* review!
It's great to hear that Coleen helped resolve your query and we will sure to share your lovely comment with her.
Kind regards
Customer Care Team
Vikki dealt with the issue we were…
Vikki dealt with the issue we were experiencing in a very efficient manner. She explained everything clearly and rang me later in the day to confirm the issue had been resolved.
31 July 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave this review!
We are delighted to hear that Vikki was able to resolve the issue and kept you informed throughout the process.
We will be sure to share your kind comments with Vikki.
Kind regards
Customer Care Team
I have loved working with the cashiers's team
I have loved working with Sarah's team. They have been so welcoming and kind and have helped me learn new skills and what they do within their department.
3 August 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a 5* review!
We will make sure your comments are passed back to the team.
Thanks and regards
Customer Care Team
Spoke to Vikki about an issue with…
Spoke to Vikki about an issue with crediting our machine and she was very friendly and competent. I then emailed her for information to access the portal and I got a quick response and my problem is all sorted!
Very happy.
31 July 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Vikki was able to help and we will be sure to pass your lovely comment on to her.
Kind regards
Customer Care Team
Superb customer service!
Had a mix-up with delivery, but no fault of Quadient's. Vikki was very helpful with tracking down the order and arranging a replacement!
23 July 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Vikki was able to help and we will be sure to pass your lovely comment on to her.
Kind regards
Customer Care Team
Quick response
Quick response
I had an issue and it has been resolved within 30 mins via email conversation. I think this is very good time as we all have other emails and responsibilities. I was connected with Collen and she made my experience great.
20 July 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave us a 5 star review.
We're so pleased to hear that your issue was resolved within 30 minutes and that you found the email support prompt and efficient. We understand that everyone's time is valuable, so it's great to know we were able to assist you quickly.
We're delighted to hear that Coleen made your experience a positive one, and we'll be sure to share your kind feedback with her.
Kind regards
Customer Care Team
Back with Quadient again - Oh dear!
We have been without the use of franking machine since beginning of June. Entirely due to a mix up by Quadient when they took over our FRAMA machine. Attempts at sorting this out have not been helped by having to wait days for a response. We were previously with Quadient but changed to FRAMA for proper service. Here we are back again with Quadient facing the same old problems!
10 July 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
**UPDATE**
Thank you for taking the time to talk with us this morning. We're glad we could resolve your issue.
We really appreciate you providing us with your feedback as it helps us continue to improve our service.
Kind regards
Customer Care Team
Ran into trouble getting a parcel…
Ran into trouble getting a parcel delivered to a collection point and then also accessing the collection point after successful delivery.
Danny and his colleague Tarek went completely above and beyond in helping me track my parcel down and opening the locker! Danny especially was a true gent and was in touch out of hours and on weekends! Can't fault them, rare you find customer service like this anymore
24 June 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to share your experience and for choosing us!
We’re absolutely delighted to hear how Danny and Tarek were able to support you when you ran into difficulties with your delivery and accessing the collection point. Going above and beyond for our customers is exactly what we strive for, and it’s fantastic to know that Danny’s dedication—even outside of regular hours—made such a positive impact.
Your kind words about their helpfulness and commitment truly mean a lot, and we’ll be sure to pass your feedback on to both Danny and Tarek. Recognition like this is invaluable and helps us continue to deliver the level of service you’ve described.
Thank you again for your lovely feedback—we really appreciate your support and hope to assist you again in the future!
Kind regards
Customer Care Team
Hi John,
Hi John,
I just wanted to say thank you for your support with the setup of the mailing machine at our centre. Your assistance was very helpful, and everything has been set up smoothly thanks to your guidance.
I really appreciate your prompt support and clear instructions throughout the process.
Kind regards,
Toni
24 June 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Hi Toni,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that John was able to support you effectively with the setup of your mailing machine and that everything went smoothly.
Providing clear guidance and prompt assistance is something we pride ourselves on, so it’s fantastic to know your experience reflected this. We’ll be sure to pass on your kind words to John.
If you ever need any further support, please don’t hesitate to get in touch—we’re always happy to help.
Kind regards,
Customer Care Team
Excellent customer service from Coleen
Excellent customer service from Coleen today, such a friendly & knowledgeable lady.
Thank you so much for your kind help it was much appreciated!
18 June 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Coleen has been able to assist you today.
We will make sure your lovely comments are passed onto her!
Kind regards
Customer Care Team
Highly unprofessional sales rep
After I politely explained that the thermal printer was not cost-effective for my business and requested to be removed from their mailing list, sales rep Mr or Misses Kelly replied again with a condescending and dismissive follow-up. When I pointed out how unprofessional it was to continue contacting me after I asked to be removed, he stopped responding. I specifically requested to speak with a supervisor, but that request was ignored.
This experience reflects very poor customer service. I hope management addresses this behavior with Mr. Kelly or Misses Kelly.
16 June 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to share your feedback.
Having reviewed the screenshots you provided and investigated the matter internally, we can confirm that the issues described do not relate to Quadient UK.
We understand your concerns and appreciate you bringing them to our attention.
To help ensure your feedback reaches the appropriate team, we have forwarded your comments to the relevant region for review.
Kind regards,
Customer Care Team
Quadient UK
Polite lady and very helpful
Polite lady and very helpful. Vicki was a joy to speak with. She was very knowledgeable too.
9 June 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a 5* review!
It's great to hear that Vicki has been able to help.
Kind regards
Customer Care Team
Laura has been amazing after weeks of…
Laura has been amazing after weeks of trouble in getting things set up she has been very communicative, and followed things through and did everything she promised.
2 June 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Laura was able to help and we will be sure to pass your lovely comment on to her.
Kind regards
Customer Care Team
Better way to manage our account.
I was tasked with finding a better way to manage our ongoing franking machine account. I spoke with Harry Melling first to discuss the issue and Harry spoke to Diane Medcalf and put me in touch with Diane. Diane was able to address our issue and very quickly and came up with a solution that I believe will resolve our ongoing struggle with keeping sufficient available credits on our franking machines. Both Harry and Diane spend time with me to understand our ongoing concerns which ultimately helped to come up with a solution. Well done.
27 May 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a 5* review!
It's great to hear that both Harry and Diane were able to help find a solution for you.
We will be sure to pass your lovely comments onto Harry and Diane.
Kind regards
Customer Care Team
Professional, Supportive and Efficient Service
Samantha handled my queries with a calm and engaging tone that immediately put me at ease. She explained each step clearly and kept me updated throughout, so I always knew what was happening. Her supportive approach and focus on resolving the issues properly made the whole experience feel efficient and well managed.
22 May 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that Sam was able to help.
Kind regards
Customer Care Team
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