Memory Foam WarehouseReviews 

2,434
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the mattresses and toppers, finding them comfortable, supportive, and effective for back problems. Many people appreciate the excellent service, noting the helpfulness of staff and the overall ease of their experience. The prices are frequently highlighted as reasonable and offering good value for money, making quality products accessible. However, some customers experienced issues with delivery, including delays, incorrect items being sent, or problems with communication regarding delivery dates. There were also occasional reports of products arriving damaged or not meeting the expected firmness, and in some cases, delivery personnel were unhelpful.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast delivery, good... See more

Quality

Users describe positive interactions with quality, with many customers expressing satisfaction with the... See more

Service

People report positive experiences with service, often describing it as amazing, excellent, and efficient.... See more

Price

Customers had positive experiences with price, consistently finding products to be of good quality at... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattr... See more

Company replied

Rated 4 out of 5 stars

Order initially went wrong. Incorrect mattress was supplied. Advised of the error and correct mattress was delivered within 2 days and the incorrect one collected. Thank you but you will understand... See more

Company replied

Rated 5 out of 5 stars

We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online... See more

Company replied

Rated 5 out of 5 stars

Following purchase of King size bed Topper from you 12years ago we decided to update one of our single beds with your 4inch Topper. This came as promised on time, as yet this has not been used but wi... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

The money-saving mattress store. Our memory foam mattresses, pillows, beds and memory foam toppers come in a range of prices, styles and comfort levels to suit everyone!

200 Nights Sleep Trial and Free Delivery

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products
Free delivery on orders over £99 with 3-5 day delivery and 200 nights sleep trial on selected mattresses.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(2,434)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Can’t fault it at all. I had an issue with my first mattress where it didn’t flump up fully on the corner. Email was replied to immediately and a replacement organised. Delivery man dropped the mattress off and collected the old one at the same time. Couldn’t be happier with the mattress as well- so comforted and so much better for my back problems! Thank you so much

21 May 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattresses from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 1 out of 5 stars

I applied for a mattress of random size…

I applied for a mattress of random size and firmness but the one I received wasn't completely foam

17 May 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review. The information below is on the Clearance Mattress Category on our Memory Foam Warehouse website.
'These mattresses are undamaged ex-display items sourced from our showroom locations. While they remain in good usable condition, they are not uniform products and may vary between individual units. This includes differences in size, cover design, internal construction, and overall feel.'
If you need any further information, please contact our customer services department at: customerservice@memoryfoamwarehouse.co.uk. Kind regards MFW Customer Services

Rated 1 out of 5 stars

The worst service ever

The worst service ever. I ordered and never received my item.alAfter 2 weeks of chasing for updates I received my refund!!!

12 May 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review. Please accept our apologies for the misrouting of your order and that you haven't received a good customer experience from us. Your refund was issued as soon as the mattress was returned to us by the courier. Kind regards, MFW Customer Services

Rated 5 out of 5 stars

Very good service excellent mattreses…

Very good service excellent mattreses comfy.me & my family order from there.

5 May 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us and thank you for being a return customer, this means a lot to us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 3 out of 5 stars

Unfortunately the mattress went to the…

Unfortunately the mattress went to the wrong address and then it took over a week to locate the mattress and get it delivered again.

27 April 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattresses from us. Please accept our apologies that your order was misrouted by the courier. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good quality mattress at affordable prices. I bought 2 in 2 weeks, would recommend.

30 April 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattresses from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Coolmax

Quick delivery. Super product, very comfy.

24 April 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Unfortunately my mattress was not…

Unfortunately my mattress was not delivered on the expected date as it was damaged in transit, and sent back to the warehouse. However, the staff at Memory Foam Warehouse couldn't have been more helpful and arranged for a replacement mattress to be delivered. It is very comfortable!

21 April 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 2 out of 5 stars

Delivered the wrong mattress and then…

Delivered the wrong mattress and then on 2nd delivery and collection were supposed to supply 2 people for the job and only supplied 1. At 70 years of age I had to help the driver.

18 April 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave review, and thank you for purchasing your new mattress from us. I have passed your comments regarding the delivery and collection service to our Logistics Manager who will look into this. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

5 stars 🌟 all round

5 stars 🌟 all round , excellent quality for the price 👌 fast despatch and delivery, very happy with my purchase ☺️ would recommend 😀

12 April 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 4 out of 5 stars

Double and Single Mattresses have come up to expectations.I am very pleased with the single and…

I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattress. When I notified the company, they quickly sent me a replacement mattress cover.

25 March 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, renewed our mattress to memory foam again, very comfortable as good consistency of support.

11 April 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 1 out of 5 stars

do not buy the cool max superior luxury…

do not buy the cool max superior luxury mattress. dipping only 6 months after purchase and when i complained to the customer service team. a karen said that it doesn’t fall under warranty because the slats on my bed are 1cm over so they can’t issue a replacement. since when do the gaps between the slats have anything to do with the poor quality of mattress dipping only 6 months into use?

16 April 2026
Unprompted review
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review. in both emails sent to you we have attached a copy of the product warranty which confirm the full terms and conditions. This warranty is in the packaging of all our mattresses. If you need any further information please email us at: customerservice@memoryfoamwarehouse.co.uk and we reply without delay. Kind regards MFW Customer Services

Rated 4 out of 5 stars

Prompt delivery

16 March 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave us a review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great mattress nice and comfortable…

Great mattress nice and comfortable arrived on time

25 March 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 3 out of 5 stars

Delivered on time but just left outside…

Delivered on time but just left outside without bothering to ring the doorbell

8 April 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review, and thank you for purchasing your new mattress from us. Please accept our apologies for the delivery service. This has been addressed with the courier service. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great mattress and service

Great mattress and service. Quick delivery and comfortable bed.

8 April 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

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