Many good style choices as well as colors of blouses and pants. I ordered through JC Penny, but Light in the Box was the only identifier in the end. Not sure why delivery cost was so high? or wh... See more
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Problems registering - would not allow me to enter phone number. When I originally started looking it was not straight forward getting to the page I wanted. I eventually found it by luck rather than... See more
So far soooo good. I found you with the search terms "Canadian Alternative to KnitMend" - which was all over my IG. I am grateful and hope the product is as good as you advertise. thanks! Michael... See more
Pricing is good on flash sales. So far orders have been satisfactory. Sizes have been accurate the first time ordering.
Company details
Written by the company
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Contact info
United States
- www.lightinthebox.com
welcome to shop with us
4.3
Excellent
521K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 24 hours
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Very Disappointing Experience
Very Disappointing Experience – Poor Quality Products and Customer Pays for Returns
I ordered a pair of shoes and a hat for a funeral and was extremely disappointed with both items.
The hat arrived completely out of shape because it had simply been stuffed into an ordinary box with very little care taken in the packaging. It looked nothing like what I expected and was not suitable to wear for such an important occasion.
The shoes were equally disappointing. I ordered my usual UK size, yet I could not even get half of my foot into them. The sizing was completely inaccurate and the shoes were clearly not fit for purpose.
To make matters worse, the order took a very long time to arrive. Because of the condition of the hat and the urgent nature of the funeral, I had no choice but to spend additional money buying another hat locally.
What I find most frustrating is that despite receiving unsuitable and poor-quality items, I am now expected to pay for the return myself. This seems unfair, especially when the products are not as described or are of unsatisfactory quality.
Potential buyers should be aware that if you need to return an item, you may be responsible for the return costs. In my opinion, this policy discourages customers from returning unsuitable products. If a company is truly confident in the quality of its products, it should be willing to stand behind them and offer a fair returns process.
Unfortunately, based on my experience, I would not purchase from this company again and cannot recommend them to others.
Buyer beware: long delivery times, poor packaging, sizing issues and customer-paid returns.
22 July 2026
Unprompted review
I waited almost 3 weeks to recieve 3…
I waited almost 3 weeks to recieve 3 golf shirts,when i recieved them i was very upset at the quailty of the material,were not soft like my other 20 golf shirts they were rough like a horse blankets,i dont recommend this company at all
10 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I ordered some LED light tape
I ordered some LED light tape. It took longer to get it than what was indicated when I ordered. That is not why I'm giving them the 1 star review. It was the reply when I asked to send it back. The cost was $49.
("We appreciate you reaching out to us. While we do offer a return policy, please note that returns require the customer to cover the shipping costs to our Asian warehouse. This process can be quite costly and time-consuming, with shipping fees typically ranging from $20-$40 and delivery taking 2-4 weeks. After arrival, a quality inspection is performed before a refund can be processed.")
I WILL NEVER ORDER FROM THIS COMPANY AGAIN.
10 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Think long and hard before you buy from…
Think long and hard before you buy from Light In The Box because your purchase will be final.
I ordered size 36, but the item I received was actually 35 in the waist. When I contacted them, they offered 2 options. The first was a small credit against future purchases, and the second was a return with me paying the postage.
They initially wanted me to return it to China. In which case, the postage would have equaled the purchase price. They then gave me a US return address and made me responsible for shipping, which was equal to 50% of the purchase price.
Again, assume that when you buy something from these rip-offs, it's final because the return process basically forces you to keep the item even when it doesn't fit.
The return process you've grown used to with other vendors, such as Amazon, does not exist with Light In The Box.
One star is overly generous.
PS - LITB's reply below is redundant and has no effect on my comments because it leads right back to the return policies I mentioned above.
9 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Avoid at all costs
Avoid at all costs! Shop anywhere else. Shipping costs are outrageous and shipping takes forever. Once you get the items, the material is not what advertised or shown to be. almost everything is polyester even if its supposed to be 100% cotton or linen, it is NEVER...if you are lucky it will be 50%, but usually its just polyester. Then you have to take photos of the barcodes, of measurements of the items you received and on and on, finally YOU have to pay for shipping to return to overseas and SUPPOSEDLY they are going to reimburse you. Riiiight. Meanwhile the sizing is so inconsistent that it is almost impossible to order the right size. a dozen shirts all the same size. some fit, some too small, some too large. Just avoid shop Amazon or Temu, at least returns are easy when the items are not right. More items need to be returned than kept due to these issues, its ridiculous. Company does not stand behind their products. Just avoid Light in the Box, its more a shot in the dark with consistently negative results.
10 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The package was delivered in the back…
The package was delivered in the back of our retail store in an alley. It was stolen overnight and the company will do nothing to assist. Because it is a delivery problem they wont step in.. From now on I will take pictures and buy from amazon. All of their items are available on Amazon just google lens the picture...
23 July 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I am very disappointed with how I was…
I am very disappointed with how I was treated during an attempt to return one of the 3 t shirts I purchased. They ignored my request, I attempted to return the one t shirt the same day I received them. I cannot afford all three t shirts and I'm appalled how I was treated in attempting to reach your company. I will never order from your company again, I will not recommend your company to anyone and I will be reporting you to the Better Business Bureau. Your company policies are unacceptable .....shame on you
10 February 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Terrible company completely scammed…
Terrible company completely scammed ordered a child’s large beige backpack received a small poorly made pink lunch bag no returns no way to contact customer support app sending me round in circles wasn’t cheap either
10 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
ABSOLUTE JOKE OF A COMPANY
ABSOLUTE JOKE OF A COMPANY. Spend your hard earned dollars elsewhere people. Bought a product. Website said it would take up to 10 days to deliver said product. 10 days has passed AND IT HASNT EVEN SHIPPED! Hahahahahhaa. It gets better. I have emailed them three times asking for a status update, no response. Spread the word people. Avoid this company like the plague.
10 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Very bad service
Order a blouse in July, still only mails but no blouse!! Very bad website!! 😠 bad service
4 July 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
This company is a scam you have no idea…
This company is a scam you have no idea you are buying from China, took an age to get here and for a size Small it is large enough for an XXL it's just a tent.
Returning anything is almost impossible as they make it so difficult and costly.
Products do not look like the photos or the sizes my advice is to stay away from this site mine going to charity shop and I lose my money.
9 July 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Never Buy From This Company
Tshirt I bought was too small. They wanted me to measure it. I don't own a fabric measuring tape.
To get a replacement they want me to ship it to china at my own expense.
I was offered a refund of 50% of the cost of the tshirt. Not including the high shipping rates.
There customer service is TERRIBLE. I'd rather put a nail through my eye. After weeks of useless exchanges with "Sylvia", I'd decided to just eat my losses.
I will never ever buy from them again.
TERRIBLE experience!!!!!
15 July 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Disappointed in these items ☹️
I purchased three items from this website that were clearly advertised as being made of genuine, pure leather. Unfortunately, when I received the items, I discovered that they were made of plastic and were not leather at all.
The website also stated that the products were RFI, which added to my expectation that I was purchasing a genuine, high-quality product. Based on the items I received, I have serious doubts about whether the RFI claim is accurate.
I feel that the website is misleading customers by advertising these products as pure leather and making additional claims about their quality that do not appear to match what was actually delivered. Customers should be able to trust the product descriptions and receive exactly what is advertised.
This experience was extremely disappointing. The products I received did not match the description, the material advertised, or the quality I expected. I would strongly caution other customers to carefully verify the product claims before purchasing from this website.
26 July 2026
I purchased an outfit & blouse
I purchased an outfit & blouse. Their delivery time is extremely slow. When package was supposedly delivered -no package in or near mailbox. Wrote customer service , they responded that the times had exceeded the delivery date to track package therefore I couldn’t make a claim nor track down the package. They said they were sorry but to reach out to local USPS to see if they could help. They don’t by the way, offer delivery insurance. This is the second time I’ve had delivery issues with this company. There have not been any theft in the neighborhood either. Not happy at all with lightinthebox
6 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The company left our unit number from…
The company left our unit number from the address.We never received our package. We requested that our payment be refunded or that the package would be resent to our address. We were at first told that our money would be refunded once the package returned to the warehouse in China. They again resent the package to the wrong address and we did not receive it. It has been nothing but a never ending loop for weeks. I would not recommend that you purchase anything. My experience has been that I threw away the money that I paid.I will never see it again.
28 July 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Quality was terrible
Quality was terrible, I had to pay a fortune to return the goods and then I didn’t get a refund despite numerous emails
12 December 2025
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Still haven’t received my shirt order
Still haven’t received my shirt order. The best thing that could happen is you refund my card. That would be the appropriate thing to do.
23 June 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
RIPPED OFF
Bought a blazer ON SALE using LITB's measurement recommendations and size chart. Even ordered it a little larger just in case. Too small. Upon trying to exchange it for the next larger size (not custom) was told that it was a CLEARANCE item and could not be returned or exchanged. There was nothing that said it could not be exchanged. Who buys clothes online w/o the option of getting a different size if it doesn't fit!? Didn't even want my money back- just a larger size. There was absolutely nothing saying that it was a CLEARANCE item! What a SCAM!!
EDIT: In response to LITB's reply- Their "apology" and response sounds really good, but in reality, I already did try to exchange it and they offered 20% off of my next purchase. What a joke! Why would I buy something else after being screwed? They make it sound like they want to resolve the issue but already gave me a "No" as their response. Their resolution is to keep your money.
1 August 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
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