Mr Abhishek Benjamin has been extremely patient and kind . He has gone through with me how to retain our previous number and helped us through for at least an hour or so . Our call got disconnected du... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I phoned to get assistance with my plan. I spoke to a wonderful gentleman called Dhanush. He was so.patiet and helpful and explained everything to me at my pace. He talked to through everything step b... See more
Company replied
The agent I spoke to, Rukaiya was absolutely lovely, she listened to my issues and advised me clearly and sorted out a small amount of data credit to help me out as a goodwill gesture. This was so ki... See more
Company replied
Amazingly different from the 4 main service providers. Really competitive prices with 30 day contracts. On the rare occasion that you need help, their customer service are so easy and quick to get hol... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.7
Excellent
81K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Sagar cut to the chase and sorted out…
Sagar cut to the chase and sorted out my lost SIM issue like a bomb detecting hound on creatine. Good job 👍
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Worst customer service on the planet
Worst customer service on the planet. No idea about accessibility our the Equality Act... So poor.
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Why do you keep harassing me?
Why you keep harassing me?
"We are sorry for the trouble this has caused, be assure that we will be more than happy to help you.
In order to assist you further, we request you provide us the below mentioned details:
1.Can you help us with the last 4 digit of the frequently dialled number?
2. Can you provide me with your registered email?
3. Can you provide me with your first and last name?
4. Can you provide me with First line of address and Post code?
"
What is the point of sending me an email with stupid questions once you already know who i am, my email as you are emailing me and you are expected to have access to my records.
Cherry on the cake you could at least spell my name correctly
Bunch of lames
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
I was having problems getting into my…
I was having problems getting into my account. After talking to Hairamb, he solved my problem and he was very helpful. Thanks to Hairamb.
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
My assistant Deepali was helping my…
My assistant Deepali was helping my with my issue she where do deeply involved to help me with attached to every detail of my case. I phoned the customer service four times without any positive effect even the previous assistants where disconnecting the calls and at the fifth time the Deepali has helped me. Thank you, once again.
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Abhishek Benjamin was very
Abhishek Benjamin was very, good he answered all my question and was very helpful and polite. A good experience for my 1st contact with Lebara.
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Melatho was very helpful and guided me…
Melatho was very helpful and guided me all the way through.
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Wonderful service from Darshan
I am 86 yo, so not the sharpest knife in the drawer. Confused in the process of retaining my existing number when installing my new sim.
Darshan eased me through this quickly and I signed off feeling very satisfied with the way he had helped me.
Most grateful for this service.
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great customer support.
Pritesh gave me a lot of very useful information to consider, about whether or not I am covered for travel to Canada and US travel on my existing plan, or whether I need to take out a new esim plan.
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
All questions were answered in polite…
All questions were answered in polite and professional manner
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Thank you Shoheb for all your help
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
The customer service was fantastic
The customer service was fantastic. Urvi attended to me and she was not only courteous, but took time to explain in detail all I needed to do. She was able to resolve all my queries. I really appreciate her patience. Thank you.
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Devansh was helpful and understood the…
Devansh was helpful and understood the issue I was facing and provided support and help needed to solve the issue without taking too much time.
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
The reply was very timely and…
The reply was very timely and professional. Thank you very much to JAY BHAVSAR for the answer.
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
JAY BHAVSAR dealt with my query…
JAY BHAVSAR dealt with my query speedily and efficiently, thank you
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
i love Kuntala very much.
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Superb service
Your colleague Devonish was quick knowledgeable and very helpful
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
It was nice talking
It was nice talking.
But bit fast while give solutions
6 August 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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