B&B HOTELS Reviews 

Filthy room flys everywhere we had to change 3 times bc the light never worked room was cramped no kettle no iron no nothing the food was nasty insects were everywhere wouldn’t recommend don’t stay

Stayed at B&B Verona. Pre-booked and paid online. One of the reasons whe chose the hôtel was 24h checkin as we would be arriving very late by car. They called us during our trip to let us know that if we arrived after 11pm we would need Todo the online check-in and that we needed a password for the parking this was nicely given to us.
We arrived at midnight and first bad surprise no parking spot left.
After squeezing the car in a spot that I was not happy about. We spent 40 minutes to check-in the 2 rooms. With a not helpful lady on the line as documents didn't get validated...
The web site is a nightmare to use on a phone. Opening random date pickers. Not recognizing passport... I am a developer I know what I am talking about with website.

The room was clean and comfortable,

B&B HOTEL Aix-en-Provence Meyreuil Sainte-Victoire

Please B&B customer service I was trying to contact you, but it is impossible to do.

We booked a room online via the B&b app and we got emailed a room with an access key “at desk” and when we arrived there was no one at the reception to help us and when we tried to check the self-service booking machine outside hotel, it said to us that the room is not ready.

Then I do not understand why was the room even available for booking if the room is not ready.

I believe it is misleading. So we had to spend extra time and money by booking another room.

I hope this issue can be resolved and I would be happy to update the review.

We stayed in Villingen-Schweningen this week and we were quiet happy with our stay altought they were some things that needs to be worked on.
First- there is no fridge in the room so i wouldnt recommend to stay for more than 1-2 nights in a row.
Second- One of the Ladies at the reception could learn how to smile or how to treat people at all. It´s nothing personal, but after a long day of work, I am not really interested in somebody with attitude for no reason.
The very next day there was another Lady at reception and she was really nice i didnt get the names but they know who they are :)
One more thing. I would really reconsider Breakfast for breakfast alone i would go 2/5 at best

Very nice rooms. Delicious breakfasts. Service was amazing an a good experience for tourists.

B&B Hotel Aalborg: Rude staff in the reception.
We were staying at the hotel, because we celebrated our anually wedding anniversary, but not extra service from the reception. Our check in took approx 10 minutes. Nobody in the que before us. The check out took 20 minutes. Nobody in the que before us.
We had to eat our breakfast in a sofa in the reception, as there are very limited seats in the restaurant. The amount of seats in the restaurant does not at all match the amount of guests, that can stay at the hotel.
The breakfast was not at a high quality, as we would expect and as good as we get at other hotels. We are often staying at hotels around Denmark and abroad.
And when I mentioned this at the reception during check out, the staff was just rude again. Only reply from the staff was "do You want the receipt send to your mail"
I told them, that our stay was not fulfilling our expectations at all and that I work in a big company having a lot of customers coming to Aalborg. And based on this very bad experience, I will not recommend the hotel to our customers. Also this is the last time, we will book room at B&B Hotel Aalborg

Booking and Check-in very easy, location is in walking distance of all important places in Como.
The room was spacey, clean and practical for our our short stay. Breakfast not as spectacular as advertised by the hotel but absolutely sufficient … choice of cakes and other sweet bakery stuff more than necessary - I would recommend to follow the demand for more healthy food. Overall I can fully recommend this hotel.

B&B hotel in Erfurt City-West. We booked our hotel through airbnb and payed online before we came. We arrived very late, but saw that it was an option to check in by yourself 24/7. When we arrived at the hotel there was no staff, but an automat where you could check in. It did however not work unless we would pay for our stay a second time. We tried calling the emergency phone with no luck. We tried several times but ended up paying a second time to get in because it was very late at that point. The next morning we asked for a refund for one of the two payments at the reception, but the guy in the reception was very unwilling to help and quite rude, even though he admitted that it was one of his ‘co-workers’ that hadn’t administered our booking correct the day before. Instead we asked airbnb for our refund and got it in the end, but with absolutely no help whatsoever from the hotel! We also saw that it was an option to pay for parking, but when we arrived the parking space was closed. Luckily a nice security guy from another building helped us with that :) Would not recommend to anyone.

We were travelling through Germany in week 28 and had booked an overnight stay in Hagen in advance. The website stated that the reception was open 24 hours, which meant we arrived just before midnight — only to find the reception closed.

We were then supposed to check in using the online system, but it simply did not work. My husband and I spent an entire hour trying to get it to work. We also tried calling, but we could not get hold of anyone — not even via the emergency phone at the entrance.

We had two very tired children waiting in the car and nowhere to sleep. After an hour, we had no choice but to get back in the car and continue driving.

This was completely unacceptable. We spoke to a member of staff the following day, who promised that we would receive a refund. However, the money never arrived.

Unfortunately, I cannot recommend B&B HOTEL in Hagen after this experience.

Bed are comfy. That's it. Got there when staff went home. honestly felt like I was going to get robbed every 5 seconds. Way too expensive. The rooms smell like someone shampooed a Saint Bernard... Three years ago. The view is the worst part. Expecting a view of Annecy but got the pleasant view of the brick wall.
can't even notice there is a parking garage until you get out of the car and look properly. A business hotel should certainly not be pet friendly. They definitely sprayed the room before hand with Eau de labrador. Hate this hotel chain never going back.

Best hotel good

Nothing against staff in general but more the hotel itself, stayed in the Munich branch. Going to keep it short and simple. No hot water and kettle(so you can’t make tea or coffee), no mini fridge so you can’t keep any food fresh as the hotel doesn’t offer dinner just breakfast which has very limited options(no hot food options, not even toast), window doesn’t open and aircon not effect so room was a sweat box. Hotel is in an industrial park with quite literally nothing to do. Only upside train station only a five minute walk. Won’t be staying here again.

I stayed at this hotel in St.Sever Rouen for 4 nights last week. It was a bitterly disappointing stay. I would not call it a hotel - more like a hostel. The toilet was disgusting. The electrics sockets were plastic and hanging off the walls even in public places. Only one socket out of 3 was usable - the one in the bathroom was 3' above the floor so unless lead was more than 3' long could not use. Room service for 4 nights consisted of on one occasion the bins were emptied the bed made and a cursory attempt at cleaning the sink. In addition the lift - very small and inadequate - was out of order for 36 hours during visit and some members of our party were elderly and had to go up 5 flights of stairs. One of our group found faeces on the toilet set. There were numerous complaints about this hotel. Recommend? NEVER. Probably the worst place I've ever stayed in over 60 of travelling. Only positive there was plenty of hot water and the shower worked well - everything else negative. Ambience drab and depressing. The Lino on the floor resembled Munch's scream - very apt!

We stayed at B&B Hotel Graz Süd and were very disappointed. When we entered our room, there was hair all over the carpet, which made it obvious that the room had not been cleaned properly. Even worse, the shower only had ice-cold water, so we couldn’t take a proper shower and had to rush because the water was freezing.

Cleanliness and hot water are basic expectations for any hotel. Unfortunately, our experience did not meet even these basic standards. We hope the hotel improves its housekeeping and maintenance, as this was not the quality we expected.

I went to a b&b hotel in Italy and there was ants on the bathroom floor there is dead bugs everywhere and the key shape of the key for the toilet isn’t the same as the key hole

We stayed at B&B on Monday night June 29, 2026. After parking and bringing in all our things we were asked to move our vehicles to a grass area behind the hotel, for no reason given. In the morning when we came out, they were painting the building and there was white over spray all over my dark blue car. We booked with Booking, neither B & B nor Booking provided any compensation for this which will cost me 2-3 hundred dollars to have removed. This whole building is under renovation and we should have been advised. I should be refunded for the room at the very least.
Filing a complaint with the better business. bureau.

Do not stay at the Manchester hotel. We couldn’t stay our second night and still waiting for our refund for over 2 months. Right on a main road and windows so thin you can hear every car. Floorboards feel unstable and like the whole place will collapse, including the room above you. Hotel needs gutting and starting again.

Went to check in, big queue... Thought something must be up. Waited patiently. New system. Finally got my door pin and room number. Pin wouldn't work. Went back to reception and rejoined the queue. Several others unable to get into their rooms with Pins provided. Staff were very patient and helpful by physically escorting to room and opening up but I still can't get into my room without reception using a master key. This is totally unacceptable. The new system has been in for nearly a week now and they are having constant issues. Sounds like the training/feedback was non existent and it was a forced go live without validation. Fair play to the staff for remaining professional but disgraceful from HQ to roll this out as it has been. This is at the Ipswich branch.

Staying at Heathrow hotel
Appreciate we've had a heatwave but its 9.30pm, 24⁰ outside and 28.5⁰ in our hotel room thanks to non opening windows and a lack of the advertised aircon. The fan we were promised over an hour ago by reception has still not appeared
£99 spent so we'd feel chilled and refreshed prior to meeting a friend coming in on a 6.30am flight tomorrow prior to a day out in London. What a waste of money

So,

Arriving at a hotel for a 1 night stay I didn’t anticipate much, but here is the series of events in the Manchester Sportscity hotel that made it - to say it the least - abnoxious.

- arrive at hotel, being requested to share our proof of payment because their system can’t - only took 30 minutes.
- arrive in the ice cold box, I mean room since its june and there’s no hearing at all
- lights going in and out continuously while showering, working etc - super not uncomfortable
- ironing room that was probably the same age as my parents including the appliances - didn’t feel like taking the risk
- and lastly a bathroom that smelled like… idk
- breakfast was a 2 bite wonder - compared to the qualirt we have otherwise experienced

Wouldn’t set my foot there again.