100Green Reviews 

Despite changing to 100Green on 24th August, my previous supplier still regarded me as their customer and continued to build up a Standing Charge AND take a monthly D/D payment. Despite my best efforts I could not get them to correct the problem. I spoke to "Lemmi" at 100Green today and thanks to his advice and suggestions, I believe I have now managed to get my previous supplier to close my account. He was EXCELLENT!

The customer service is really something! It is very refreshing to not be put in a queue and to be always greeted in a positive and friendly manner. The answer to my query was clear and when I asked an unrelated question that required a different department, that was followed up straight away. I have been a customer for many years now and in all honesty, I haven't come across a better quality customer service when dealing with utility companies. Really excellent. Thanks.

Service was good. Emails and calls were attended quickly. There was no service interruption in the 1 year I had with them. Overall really good and source from renewable as well.

Really helpful customer service. No frills but quick and easy to get answers.

The customer service team have been fantastic and have made the transition to 100Green extremely stress free and easy!

Very kind and friendly staff, easy to set up. Glad to pay a bit more for eco option.

We have always been satisfied with our service with 100green. Prices are very reasonable and customer service is great. In particular, Billie picked up a request from me very close to chat centre closing hours, and even stayed online to action my request after their usual opening times finished. Thanks for the great service, it’s hugely appreciated and the experience was seamless.

Billie Harding what a women, costumer service! So helpful friendly and quick and efficient. Helped me so much as struggling financially while in between jobs, help me reduce my payments with in a few minuites! Although chat for shut at 8pm she stays on till 8:05 till everything was confirmed and sorted 5 star service. Thankyou

We moved into the property with no proper explanation of the tariff or contract. When opening the account( in order to change to our prefered supplier), we sent 100Green the meter reading and photos. When we later tried to leave, we sent photos of exactly the same meter. Suddenly, 100Green said they could not use them and demanded “Rate 1” and “Rate 2” readings. Our meter does not display these, and nobody has clearly explained what they are or how we are supposed to obtain them.
100Green then issued an estimated bill which is way more expensive basic on common understanding, even though our photos show only 172 kWh of usage. Their explanations have also been inconsistent: first they referred to specific opening readings, then admitted those readings were probably estimated, and later claimed we had never provided an opening reading.
Every email is answered by a different person, but nobody answers the basic question: how exactly was the bill calculated? They just keep asking for more meter photos.
After nearly two months of circular emails, the bill and supplier switch are still unresolved. Extremely slow, confusing and frustrating customer service.

Cannot fault the customer service team for help and support, just wish you could sort out the in house display units as we haven’t had ours working since our street had a power cut early July.

This Utilities Company is excellent i have been a customer now for nearly 4 months and the experience has been very positive. If you ever have to phone customer services your not kept waiting and they answer the phone quick. Also they are allways on the same level as you and very easy to discuss any concerns you may have.A lot of the companies in the uk should adopt the same values that 100 green stands by. This is how customer service should be managed. I switched through you switch because my previous supplier was horrenduos and was billing me each month a ridiculous amount of money for substandard service. You pay your first month in advance so you dont have a debt problem with your account. And your first payment is collected 7 days after you have switched to 100 green. This is my review and keep doing what your doing 100 green dont need to change anything. Thankyou i appreciate the service you provide to me.

I had a query with my bill / meter reading, and it was dealt with on the phone within 5 minutes, no waiting. I very much appreciated the speed and efficiency of the employee I spoke with.

SAHIR WAS VERY HELPFUL AND EASED ME INTO RESOLVING THIS BILLING ISSUE.

Great customer service, very friendly and easy to talk too. Let's say just "real people" that understand..
Smooth easy change over from another company. Couldn't recommend highly enough..

My husband and I have moved to a new home but all utilities accounts were set up under his name by the developer. I couldn't produce address proof as we couldn't have both our names displayed in the bills unless we close the account and create a new under my name. We had spent a lot of time and effort to fix it but still failed. Today, we received email from Lucy, a wonder customer care staff of the 100Green. She was polite and helpful. She reviewed our situation and fixed the problem in a minute! All our frustrations are gone! We can open our bank account now. Thank you, Lucy. You've done a great job for us!

Don’t ever use this service, they are chasing for money from 2023 which upon closing app I paid the remaining balance what was due and now after a year chasing for £800 which as per their estimate this is correct. Which is not right, this calculation should of made years ago and they have not done this.

The customer Service Agent I spoke to was first class. She was so helpful and patient just what is needed when requiring detailed information regarding tariffs. She also said she would be able to get my Smart Meter reprogrammed from Economy 7 to Single Unit at a lower monthly cost because my night usage is low compared to the average consumer. She has also arranged for me to have a monitor which I have been unable to obtain since the Smart Meter was fitted without a functioning monitor several years ago. Full marks to staff at 100Green!

Service was Great!, Billie helped me resolve an issue we had with billing and now it’s fixed has saved me a lot thank you.

100Green are superb! They answer my emails within 2-3 days and if they don't have the answers or they are struggling with getting the answers, they always come back to me!