Direct Assurance Reviews 

Vous nous demandez d'être nous même expert sur un sinistre ??? photo par IA, la suite devant un tribunal vas vous calmer... Depuis quand on demande des photos etc... un expert !!!! Attention

My earlier 1 star review was clearly a mistake. Canceling or stoping a car insurance is not something you should do in France. It was clearly a mis communication between my new assurance and the direct assurance. Hope it helps future subscribers.

Operatrice competente et agreable au telephone.
Essaie de trouver une solution a nos demandes

The most appalling company I have every had the misfortune to deal with.
My claim never dealt with.
Missed appointments.
Pedantic staff.
Unhelpful and rude.
Claim never investigated nor satisfied.

TOP!!!!!!!!!!!!!!!

Bloquant à la souscription (document en traitement sur l'application). Résolu rapidement en appelant Direct Assurance.

This company is a scam Don’t trust them they bulshit

Beaucoup d'attention de la part de on interlocutrice. Entretien convivial et professionnel

The worst insurance company in France! Had to pay out of pocket twice with all-risk insurance! #InsuranceWoes

Avoid this company! They charge hidden fees and don’t tell you about them. They take the money from your account even though insurance is canceled. Then they collect their money through intrum. Scam. Avoid Victor Merci as well, this is their partner.

Explication simples. Prend du temps pour son interlocuteur et montre une grande disponibilité. Super

They are completely incompetent, obtuse. I think they must be deliberately being difficult to avoid paying contracts and cancelling them. They are impossible. Avoid.

Très bon relationnel envers les clients très bon tarif pour un maximum de garanties.

Great experience

I have recently, unfortunately, had to claim for a windscreen replacement.
I have a complimentary insurance that requires proof of my insurance and a letter or email from Direct Assurance to reclaim my franchise.
It's very difficult to contact them directly by email. Email is best for me because my French is not the best.

good prices, very fast implementation

La dame était très serviable

Direct assurance is the worst, I paid 400 euros for someone opening my door .
They refused to pay any money back .

I talked to their sales advisor to ask what happened to my insurance, she refused to pass the call to her manager, then lied about it , told me her manager will call me back the same afternoon . Nearly one week passed, I still did not receive a call or an email. It is really bad client service I have experienced for 6 years. I will not use them anymore. I would rather pay more to another company that this company who only interested in taking my money but not doing their job correctly.

Good communicator, easy going and happy to explain things