I bought a product and in the day the product should be arriving I got a message that he would not be delivered at all. I always by at Amazon, rarely some product is delayed, I do not remember of... See more
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I would highly recommend CDiscount in France. Our Hisense fridge freezer was delivered 7 days after it was ordered and we were kept informed every day. The price was good and the service excellent.... See more
I am giving Cdiscount 5 stars only so that you will read my review. They are simply the worst company ever. They allow sellers to sell fake products on their site and then disclaim all responsibility.... See more
There was a very good deal on Lego, but something went wrong when I tried to checkout. I contacted support, and even though the deal had expired, the agent Sam gave me a coupon to compensate the misse... See more
Company details
About Cdiscount
Written by the company
Cdiscount, le e-commerçant français engagé depuis plus de 25 ans
Créé à Bordeaux en 1998, Cdiscount est aujourd’hui l’un des leaders du e-commerce en France. Chaque jour, des millions de clients nous font confiance pour leur proposer un vaste choix de produits — de l’électroménager à la maison, en passant par le high-tech, le sport ou encore le jouet — toujours au meilleur prix.
Notre fiabilité repose sur des engagements concrets :
- Des prix bas confirmés par rapport au marché.
- Une logistique française innovante, qui garantit une livraison rapide et efficace.
- Une offre de plus en plus responsable : produits reconditionnés, Made in France, moins énergivores et certifiés.
Avec plus de 10 000 partenaires marchands et un programme de fidélité plébiscité, Cdiscount s’attache à défendre le pouvoir d’achat tout en accompagnant ses clients vers une consommation plus durable.
Contact info
France
- www.cdiscount.com
4.1
Great
286K reviews
Asks customers to review
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Product not delivered
I bought a product and in the day the product should be arriving I got a message that he would not be delivered at all.
I always by at Amazon, rarely some product is delayed, I do not remember of a product being canceled.
10 August 2026
Unprompted review
Reply from Cdiscount
Hello Marcelo,
[Update: After checking, the seller was unable to ship your order, which is why it was canceled. Please check your Customer Account for more information.]
--
I’m sorry that your order couldn’t be delivered. I understand that you’re disappointed, but there must be an explanation.
Customer services will be able to provide you with further details. I’m sending you an enquiry via this website to find out more: please reply stating your order number.
Kind regards
Damien
Hidden auto-renewal & illegal refund refusal / Pratiques abusives
Cdiscount charged €29 for an automatic renewal without prior legal written notice (violating Art. L215-1 of the French Consumer Code / Loi Châtel). I requested immediate cancellation and refund without using the service, but their support ("Betty") explicitly refused. Bank chargeback and official reports filed. Avoid their auto-renewal traps.
UPDATE #2
Thank you I appreciate the help.
UPDATE#1 to Cdiscount's reply:
Hello Damien, thank you for reaching out. Please note that placing an internal notification inside the customer area does not satisfy the legal requirement under Art. L215-1 (Loi Châtel), which requires a dedicated email sent directly to my inbox prior to renewal. I did not receive any email notification at my email address.
Additionally, according to Cdiscount's "Rentabilisé ou Remboursé" guarantee, subscribers who save less than €29 during the year are eligible for a refund. Since I have €0 in savings and placed zero orders across both subscription years, I kindly ask for a full refund of €58.00 (€29 for 2026 and €29 for the previous year).
Thank you for your help in resolving this.
------------------------------------
3 August 2026
Unprompted review
Reply from Cdiscount
Hello Miguel,
[Update: Customer Services is already looking into your enquiry, but I have also passed on your feedback so that you can be kept informed as soon as possible. Thank you for your patience.]
--
I’m sorry to hear that you’re having trouble with your Cdiscount à Volonté subscription.
The subscription is renewed automatically each year, but you always receive an email to notify you. This message can also be viewed in your Customer Area.
I’m sending a request for further information to check what happened with customer services.
Thank you for your reply.
Kind regards
Damien
TB ENVOYE MR PIPIK
22 July 2026
Rapide et simple
13 July 2026
delai extremement long
11 July 2026
Reply from Cdiscount
Bonjour Yann,
Je suis désolé que vous trouviez les délais longs.
N'hésitez pas à sélectionner une livraison express la prochaine fois, si vous souhaitez recevoir votre commande plus rapidement 😉
Je transmets vos remarques et j'espère que nous pourrons vite nous rattraper !
Merci pour votre confiance et à bientôt,
Damien
Ca marche !!
8 July 2026
Super simple
6 July 2026
Good products, good prices, good service
I would highly recommend CDiscount in France. Our Hisense fridge freezer was delivered 7 days after it was ordered and we were kept informed every day. The price was good and the service excellent.
I would like to say a special thanks to Fangama Kamano, the delivery man, who was so kind and helpful.
29 June 2026
Unprompted review
site genial
26 June 2026
I am giving Cdiscount 5 stars only so…
I am giving Cdiscount 5 stars only so that you will read my review. They are simply the worst company ever. They allow sellers to sell fake products on their site and then disclaim all responsibility. In my case a mobile phone. Motorola Razr 60. I recieved a second hand fake that was rooted and so insecure. Banks will not accept their use for mobile banking. Cdiscount are advising I take a refund but I demand that they send my order. Please do not use this company
19 June 2026
Unprompted review
We orderedwhre is our money and payed for a tent using a…
We ordered and payed for a tent using a big part of my husbands illicado cards from his work .. for some reason cdiscount annuled the command .. we just went to order something else with our cards and a message came up that our illicado cards are empty .. c discount regulate this immediately.. we order a lot from you .. I where is our money .. furious
30 May 2026
Reply from Cdiscount
Hello Nicole,
I’m sorry to hear that you’ve encountered a problem with the payment for your order.
Our customer service team will find a solution: I’ve passed on your message so that my colleagues can look into what happened. You’ll receive a reply directly in your Customer Area.
Thank you for your patience
Damien
THE BEST ONLINE SHOPPING WEBSITE EVER 👍👍
19 May 2026
Simple et facile.
18 May 2026
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