Sytner Group Reviews 

122,625
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 12,660 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and always willing to assist throughout the entire purchasing journey. People also deeply appreciate the efficient service, detailed health check videos provided, and clear ongoing communication regarding vehicle maintenance and repairs. Visitors frequently describe the showrooms as welcoming spaces that make the overall visit very pleasant and comfortable. Some reviewers were not happy with the communication, specifically mentioning frustrating delays, unreturned phone calls, and slow response times from the support team. A few people also noted disappointing experiences involving administrative oversights, unexpected vehicle issues discovered upon collection, or lengthy wait times.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire process. Reviewers... See more

Service

Users describe positive interactions with service, highlighting professional staff and efficient turnaround... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional experiences with... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers are delighted with their... See more

User experience

People report positive experiences with user_experience, highlighting smooth and professional purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Drove my new MINI Cooper S away yesterday from Sytner MINI at Stevenage. The whole experience from my initial visit, then test drive and purchase, through to collection was faultless. I was mostly loo... See more

Company replied

Rated 5 out of 5 stars

Ian Jones and Nick Williams at BMW High Wycombe were absolutely fantastic from start to finish. They were both extremely helpful, knowledgeable and genuinely went above and beyond to make the whol... See more

Company replied

Rated 5 out of 5 stars

We bought a car from Robert over the weekend and the experience was great from start to finish. Robert was super professional and easy to deal with throughout the whole process and got us the perf... See more

Company replied

Rated 5 out of 5 stars

Excellent from beginning to end. Re: BMW M2CS carbon roof repair. I was talked through the process by Peter & his team. A week passed and the end result is even better than expected. I am i... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

123K reviews

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4.5

All reviews

(122,625)

12,572 reviews in the last 12 months

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Rated 1 out of 5 stars

Would not recommend this dealership

Would not recommend this dealership. BMW 2series (already on their website to resell) was sold to us with defective MOT that they did not disclose. Had this car for two weeks and BMW asked us to sign a disclaimer to drive the car away as it was not road worthy. Be cautious people.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased my car from Sytner…

I recently purchased my car from Sytner BMW at Coventry, and I couldn’t be happier with the entire experience. Buying a car can often feel overwhelming, but the team here made the process completely stress-free and transparent from the moment I walked through the door.
A special shoutout to Lauren,who was knowledgeable, patient, and genuinely listened to what I was looking for without any high-pressure sales tactics. They answered all my questions thoroughly and made sure I felt completely confident in my decision.
The paperwork was handled efficiently, the car was meticulously prepped and handed over in pristine condition, and the aftercare has been amazing.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Top notch service

Had a recent bad purchase from a different dealer leaving me quite out of pocket, sytner went out of Thier way to give me the best deal possible on my new motor, and even sorted out and issue that arose within a week of having the vehicle, it says sorted and fixed at Thier expenses, with zero quarrels. The team were very helpful, particularly Oliver and Nicola.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant and helpful

Pleasant and helpful, the team at Porsche Chester helped us with an unexpected failure on our Macan, getting us back on the road promptly

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience selling my BMW X3…

Excellent experience selling my BMW X3 to the Sytner BMW buying team. James Courtney handled the process from start to finish and made it incredibly straightforward. He was quick, professional, and kept me informed throughout, with none of the usual back-and-forth hassle you sometimes get when selling a car. Would happily recommend Sytner BMW and James in particular to anyone looking to sell their vehicle.

21 August 2026
Unprompted review
Sytner Group logo

Reply from Sytner Group

Thank you for your kind words Dave. We’re delighted James provided such a straightforward and professional service when selling your BMW X3. Your recommendation means a great deal to us and we will be sure to pass your kind words to James. We wish you all the best with your future motoring adventures and thank you for choosing Sytner Group

Rated 5 out of 5 stars

First Class Service

I was kept up to date throughout my MOT and optional vehicle check. When I got my car back it had been cleaned inside and out. The works were carried out in timely fashion and the Audi team looked after me throughout with coffee and biscuits.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Sytner Audi Nottingham

As soon as you walk in you are met with a warm welcome and a grate waiting area all the staff are very helpful and I had a grate experience with Lauren Smith who was very helpful and sorted everything out for and I can not praise the staff enough well done Audi Sytner Nottingham

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary Service from Sytner BMW Worcester

Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything was as I expect. From the moment I was greeted by the lady at reception to the moment I drove away in a car now hand-washed and waxed, all the staff were friendly, helpful and professional. My Service agent Ash went the extra mile to make sure everything was done properly and Richard in Sales updated me on the current appraisal on my car. Well done Sytner Worcester.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Part Exchange

I had a great experience part exchanging my car thanks to Hakim Boutrab. He was extremely knowledgeable, patient, and kept me informed through the whole process. The vehicle was immaculate and exactly as described. Thank you! 

21 August 2026
Unprompted review
Rated 5 out of 5 stars

First rate service from first contact…

First rate service from first contact to collecting the car and after too! Nice people, pleasant surroundings, an altogether great experience.

17 July 2026
Unprompted review
Sytner Group logo

Reply from Sytner Group

Good morning Wendy, Thank you for leaving this great feedback - im delighted to hear we have looked after you so well. Matt, Dealer Principal

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