Magictrips.com Reviews 

6,924
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the knowledgeable staff for providing helpful advice, taking all personal preferences into careful consideration, and making the entire holiday booking process exceptionally easy, fast, and stress-free. Travelers deeply appreciate the prompt communication and highly efficient service provided, noting that dedicated representatives always go above and beyond to ensure every single detail of their upcoming trip is perfectly organized. Though some customers experienced frustrating issues with unhelpful support responses, unresolved refund disputes, and unexpected hotel arrangements, the vast majority of consumers and travelers remain extremely satisfied overall.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are consistently polite, patient, and... See more

Holidays

Reviewers highlight positive aspects of holidays, noting that the booking process is consistently fast, easy,... See more

Booking process

Reviewers express high satisfaction and delight with the booking process, describing it as effortless and... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient staff members who consistently... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience booking a holiday with this company. Morgan always goes way and beyond to help assist with any questions, changing of dates, times etc. we usually travel as a very large group... See more

Rated 5 out of 5 stars

We have previously booked with Blue Sea Holidays for 7 years for all of our holidays! Under Magic Trips, we spoke to Fred Ahmed, who helped us book our 2026 Summer holiday. He was patient, and took al... See more

Rated 5 out of 5 stars

We have used Blue Sea Holidays for a number of years now & we have always found them to be courteous and accommodating. This time around we have been assisted by Blessina Jetti who helped us clear up... See more

Rated 5 out of 5 stars

Lisa Richards was amazing! Booked with ease. Explained everything clearly and im super excited. Would definitely recommend and will be using again. Thank you!


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

Book holidays that combine exceptional value for money with great service. We can afford you amazing flexibility on durations. departure airports and airlines. Pick from All Inclusive, Half Board, Self Catering or Bed and Breakfast, Small and Friendly hotels through to 5 star deluxe resorts, City Breaks, Beach getaways or Luxurious Long Haul - but no matter what you choose you will experience the same high level of Customer Service that we pride ourselves on. You can book with confidence as all our hotels and flight deals are fully financially protected We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusive deals for last minute bookings. We have over 35 years of travel experience so give us a call and let us find you the perfect getaway


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

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4.8

All reviews

(6,924)

155 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible holiday experience with MagicTrips.

Our experience with magic trips was terrible.
Last summer holiday we had booked an hotel in Morocco using their services, hoping we would get a good and decent hotel experience. The hotel was disgusting, uncleaned and the toilets were filthy. This hotel for any planners going to Morocco is Riad Hafssa and Spa, probably the worst hotel in Marrakech. The swimming pool is not even a pool itself. The company attempted to give me a ‘refund’ that wasn’t even a third of my original deposit sent for the hotel. I am currently still disputing for my refund, their service has been awful and just selfish and not supportive at all.

19 July 2026
Unprompted review
Magictrips.com logo

Reply from Magictrips.com

Dear Sir, thank you for your review which we have taken on board and investigating further. The reviews for the Riad Hafssa and Spa are very good although we do accept that not everyone likes the same thing. The below review is taken from tripadvisor today:
Traditional Riad in the center of Marrakesh. We are mobility impaired and have dietry requirement (Gluten and Lactose) Lovely staff made extreme efforts to assist and we had an amazing time. The area is very old and rough. Nothing to look at from outside and not somewhere for kids. Rooms were basic but very clean and had ensuite. Resturant is on top (3rd) floor - but ace staff brought our food down so we could eat on ground floor. Food was fantastic with Tagines highly recommended! Our forst time in Morocco and the staff made the trip brilliant.

we will contact you again when we have another response from the supplier. I believe the refund the supplier has offered currently stands at about 10% of the hotel costs, Best regards Magictrips.com

Rated 5 out of 5 stars

Harris is the best agent

Harris is the best agent. It's the second time I've used his service for my holidays and am very happy. He is very patient and recommends only options according to my needs. He is fantastic. Always reachable with any questions I had. I will definitely ask him for help when I go for holidays again.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Just booked a holiday using Magic Trips…

Just booked a holiday using Magic Trips for the first time. Our travel agent Greg Kingston was amazing! Found us the best deal, was very polite and friendly. I cannot wait to book another holiday through him. Highly recommend if you're wanting to call up and book through Magic Trips!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Morgan at Magic Trips

I’ve been booking with Magic Trips for a few years now, and I won’t go anywhere else. Morgan is absolutely brilliant. He’s always found me the best deal and the holidays have been amazing.

Morgan keep up the good work, your a star!!!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional Service…

Morgan the Agent was very good during the booking process and offered a variety of deals that suited our family, highly recommend this company and Morgan for there professional help

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I'm so pleased that i booked a break…

I'm so pleased that i booked a break today . The reason being is my hubby always does this and i wanted to do it for him. I simply don't have the patience. I handed the lot over to Greg and he's found us a dream xmas market break.
Thank you so much Greg for everything you did

15 August 2026
Unprompted review
Rated 5 out of 5 stars

5 star service- Morgan at Blue Holidays

So, we booked a last minute package holiday through Morgan who was absolutely amazing from start to finish, throughout this process.

He was always available to answer and questions or take a call, he was so patient, as we changed our priorities, several times.

We finally booked late in the evening. He was polite and just so professional, I recommend contacting Megan at Blue Holidays for your next trip away.

We will definitely be coming back to Morgan for our next trip away.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Morgan and Blessina for…

Thank you to Morgan and Blessina for your very professional and kind help in booking and rebooking my family holiday. You were both great and very patient and understanding of my needs. Thank you⭐️⭐️⭐️⭐️⭐️

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service again from Austin

Austin provides an amazing service always. Often I contact him at short notice and he always delivers.
He never fails to present options, seeks out good deals and listens to what's important for each trip.
I trust Austin and Im thankful for his knowledge and professionalism always.
Austin is polite, attentive and above all responsive. I cannot recommend his service enough. Every detail is catered for and the booking process is effortless.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Book with confidence

We have used Magictrips several times to book holidays, they always get us good deals, and we have fantastic times. Nick and Paul have looked after us this year, both very efficient and patient. Book with confidence.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Isaac

Isaac
was extremely helpful with everything I asked and he delivered well happy with the service. Definitely be booking with them again thank you 👍

28 July 2026
Unprompted review

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