Having purchased items from the Big Bathroom Shop a few years ago we came across an issue with our shower that came with a ten year guarantee. Ellie very efficiently sorted this by offering to replace... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service is second to none. Resolved my query within 5 minutes of talking to Lisa. Lisa was extremely helpful and allowed me to exchange a product without any issues at all. The communication v... See more
I had occasion to return a tap simply because it was the wrong size but this occurred nearly two months since the purchase date. Karen could not have been more helpful and pleasant with clear instruct... See more
Big Bathroom Shop's Customer Service is outstanding. When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day. They also reunded our plum... See more
Company details
Written by the company
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.co.uk Details
Written by the company
- BigBathroomShop.co.uk 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk
Free Delivery Available
Free standard delivery for orders over £295*
By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service.
*Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.
Contact info
Burnley, United Kingdom
- info@bigbathroomshop.co.uk
- www.bigbathroomshop.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Couldn't f find what i needed in…
Couldn't f find what i needed in Ireland. Needed taps that i could use wirh my arthritic hands, this was perfect.Order way sent out same day, arrived earlier than expected. My shower rail is beautiful, love it. Would certainly order from this company again
26 August 2026
Unprompted review
Happy
Had an issue with the shower running cold during the warranty period. Mariyum Was very helpful and talked me through the process of adjusting the thermostat.
3 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Manufacturing defects
I have had 3 deliveries for the same item. The first didn't arrive 2nd and 3rd were both damaged awaiting on response for the 4th time.
25 August 2026
Reply from BIG BATHROOM SHOP
Dear Lisa,
Thank you for taking the time to speak with me this afternoon.
I am sincerely sorry to hear about the issues you have experienced with your order. This is certainly not the level of service we aim to provide, and I completely appreciate the frustration and inconvenience this situation has caused.
As discussed, I will continue to closely monitor the progress of your replacement order and will be in touch as soon as I can confirm that it has been successfully delivered.
Kindest regards,
Megan
BigBathroomShop
Karen from Big Bathroom Shop was…
Karen from Big Bathroom Shop was incredibly helpful when there were issues with the courier delivering our order. Her customer service made such a difference to our experience.
4 September 2026
Unprompted review
Excellent customer service
I needed to enquire about a delivery and Karen very kindly found the information I was looking for
3 September 2026
Unprompted review
Milano Lithic Shower Tray
My Milano Lithic shower tray arrived with a very slight flaw in the acrylic made during the manufacturing process. I sent BBS some photos as requested. There was no hesitation in sending out a replacement tray which arrived in perfect condition. Excellent tray and very good and prompt after sales service.
24 August 2026
Came quicker than I expected as order…
Came quicker than I expected as order said coloured bath was painted to order. I choose a lupin purple slipper bath. Fantastic colour and well made. came very well wrapped on a palette.
24 August 2026
Everything I ordered was delivered…
Everything I ordered was delivered without any damage and quick turn around time easy to order and plenty of choice
17 August 2026
Thank you Lea from BBS!
Thank you Lea for arranging a replacement of a sink overflow, as efficiently as possible. I love companies that are just so straightforward in communication and their delivery processes, and I’ve always found Big Bathroom Shop to handle enquiries very well. Hiccups can happen almost always with online orders, so it’s not about the problem, it’s always about how it was dealt with.
Thank you Lea!
1 September 2026
Unprompted review
Exceptional customer service
Exceptional customer service, pricing and delivery etc. ordered a whole bathroom suite. After service has also been really good (Shaunna was exceptionally helpful!)
Recommend.
28 August 2026
Unprompted review
Not a great experience with customer support.
Not a great experience with customer support at all.
1 April 2026
Reply from BIG BATHROOM SHOP
Good afternoon,
I tried to call you earlier today to discuss your recent review.
Unfortunately, I was unable to reach you, so I have sent you an email instead. Please let us know a convenient time for us to call you back, and we will be happy to arrange this.
We look forward to hearing from you.
Kind regards,
Megan
BigBathroomShop
Have just had products installed in our…
Have just had products installed in our new bathroom & everything is perfect
Great quality
Great service from ordering to delivery
Highly recommend
26 August 2026
Everything was easy to order and…
Everything was easy to order and arrived in a timely manner. The quality is good and looks great.
18 August 2026
Excellent Customer Service
Very fast delivery. Small chip on product and part replaced immediately. Very responsive and helpful customer service. Good value for money.
28 August 2026
Unprompted review
Easy to order and clear and precise on…
Easy to order and clear and precise on delivery schedule.
17 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.