Holly from AV Parts Master was exceptionally helpful. I received a call from her regarding a headset backlog and she was able to suggest an alternative with the same features I needed. She helped to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... See more
Company replied
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the... See more
Company replied
I was looking for a cinema grade 4k projector to add movies to my golf simulator room I had done research and had a few options in mind I spoke to Tom who was knowledgeable, helpful and we... See more
Company replied
Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Excellent
478 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Home cinema in garden chalet shed
I am setting up a home cinema in my shed and needed some advice on a screen and a mounting bracket for the projector. I spoke to Hamish who was very knowledgeable and polite.
Knowing my budget he advised what was available for the money, without up selling me something I did not require. I ordered directly from him . Within a few minutes I had an email confirming the order. He also sent me the technical specification's and instructions for both products in another email. It was a pleasure to deal with a company that has employed staff that care and knows their products well.
21 August 2026
Unprompted review
Excellent Service from AV Parts Master
We recently purchased four Microsoft Teams Rooms systems from AV Parts Master and the service from start to finish was exceptional.
Communication throughout the ordering process was clear and proactive, and the team were knowledgeable, responsive, and helpful in answering our questions. Delivery was prompt and everything arrived exactly as expected, well packaged and ready for deployment.
What stood out most was the overall customer experience. The ordering process was straightforward, the pricing was competitive, and the level of service gave us confidence that we were dealing with a trusted supplier.
Based on our experience, I would have no hesitation in recommending AV Parts Master to other organisations looking to purchase Teams Rooms equipment or audiovisual solutions. We will certainly be using them again for future projects.
20 August 2026
Unprompted review
Reply from AV Parts Master
Afternoon Chris
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Everything arrived when they said it would
Everything arrived when they said it would. Good communication!
10 August 2026
Unprompted review
Reply from AV Parts Master
Afternoon Patrick Harvey
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic!!
Scott has been a fantastic help
Prompt in quoting and sourcing alternatives
Fastest delivery EVER!!
Any audio going forward Scott will be my 1st contact :)
18 August 2026
Unprompted review
Reply from AV Parts Master
Afternoon Bev
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Wonderful customer service!
This company has wonderful customer service. Clear, friendly communication, with overall great advice. I wish all companies these days still functioned like this one. Highly recommended!
11 August 2026
Unprompted review
Reply from AV Parts Master
Morning Mrs Seghert
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Reply from AV Parts Master
Afternoon Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service
Excellent service from ordering, to delivery and after sales support. Great communication throughout.
2 August 2026
Unprompted review
Reply from AV Parts Master
Morning Alex
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent Customer Service
Had a product shipped by mistake, but the friendly customer service was first class, and the case was quickly resolved. Would definitely buy from AV again.
Kieran
1 August 2026
Unprompted review
Reply from AV Parts Master
Afternoon KK
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
24 hour delivery but communication could be better
The item we ordered was in stock and delivered next day. However we didn't get any updates on the dispatch or the tracking and assumed it was out of stock. We were pleasantly surprised to receive it early afternoon less than 24h after ordering.
4 August 2026
Unprompted review
Reply from AV Parts Master
Afternoon Angela
Many thanks for taking the time to leave us a positive 4*star review here on Trustpilot.
We are glad to hear that your experience with us was generally positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Order arrived quickly
Order arrived quickly, in good condition. There's nothing more I could have wanted.
31 July 2026
Unprompted review
Reply from AV Parts Master
Afternoon Sam
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great Customer Service along with Great…
Great Customer Service along with Great Pricing. AV Parts Master were efficient, honest and delivered.
12 August 2026
Unprompted review
Reply from AV Parts Master
Afternoon Matt
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional customer service from Holly
Holly from AV Parts Master was exceptionally helpful. I received a call from her regarding a headset backlog and she was able to suggest an alternative with the same features I needed. She helped to solve this through a few one to one calls and it was a breath of fresh air to talk to just one rep throughout who understood my needs.
I would highly recommend on customer service alone, as well as a great product selection and competitive prices.
12 August 2026
Unprompted review
Reply from AV Parts Master
Morning Jai
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service and attention to…
Fantastic service and attention to detail. Definitely recommend. They were really responsive to an urgent request and delivery was incredibly quick. Price and products are excellent
29 July 2026
Unprompted review
Reply from AV Parts Master
Morning Phil
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent customer service
Excellent customer service - Jess Baguley - Sales Support - personable and kind. Thank you. I would recommend.
6 August 2026
Unprompted review
Reply from AV Parts Master
Morning Susan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Really pleased with the double checking…
Really pleased with the double checking done by Debbie before dispatching my order. The projector has now arrived and is perfect.
Many thanks,
Brian L
30 July 2026
Unprompted review
Reply from AV Parts Master
Morning Brian
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Oops! wrong address...
Ordered a like for like screen Friday evening to replace one that was broken that day. Unfortunately, I only realised after the order was confirmed, I sent it to my house instead of its intended destination at my work. (Thank you auto-fill...)
Thankfully, I spoke with Debbie on the phone Monday, and she was able to help me get the delivery address changed. The screen has now arrived today, and will be installed tomorrow morning.
Very helpful, very understanding, and a very speedy delivery; 5/5 stars!
27 July 2026
Unprompted review
Reply from AV Parts Master
Morning Tracy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service
Great service, I ordered a new monitor for my art studio to live stream my in person classes. Holly from AV called me within 2 hours of ordering to confirm dispatch and Ii am so happy the are using DPD!
27 July 2026
Unprompted review
Reply from AV Parts Master
Afternoon Eunice
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great professional advice
Great professional advice... changed what I ended up buying for a more up to date set up. Thank you!
17 June 2026
Unprompted review
Reply from AV Parts Master
Morning Michael
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Owen
Spoke to Austin regarding a projector I was looking to replace . He was extremely helpful and found the perfect unit for me, and a discount for good measure!
24 July 2026
Unprompted review
Reply from AV Parts Master
Morning Owen
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service and competitive pricing
Excellent pricing and service from the supplier. As a busy Data Communications firm we've used AV Parts Master for many of our projects but not just this year but over several years now and we've always had an amazing service from them with excellent delivery times
30 June 2026
Unprompted review
Reply from AV Parts Master
Afternoon Mike
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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