Delivery Service good. Arrived on time packed in eco-friendly packaging. The item I ordered (Jett Brown Leopard print jeans) was too large size 26! (They would have fallen down) These are no longer a... See more
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Review summary
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Purchased in the sale as a gift for my daughter, who wanted a cross body bag. Absolutely delighted when it arrived but it wasn’t delivered in a box as I’ve had in All Saints deliveries previously, onl... See more
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I actually purchased this online while at the AllSaints store Seattle because it wasn’t in stock. Seth, who is my favorite person at AllSaints, walked me through making the purchase. The jacket came a... See more
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This was an all round positive experience with very prompt, next day delivery, free returns & a very quick refund. Sadly the item I ordered was beautiful but I found they came up large & were too big... See more
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Company details
About AllSaints (Official)
Written by the company
Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.
AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.
The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.
Contact info
15-17 Jacks Place, 6 Corbet Place, e16nn, London, United Kingdom
- +44 344 980 2211
- ask@allsaints.com
- www.allsaints.com
4.3
Excellent
10K reviews
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I ordered one more time this…
I ordered one more time this bag,because my first one after hot summer was faded by the sun,also The handle broke after a few times using….
10 September 2026
Disappointed
Disappointed. The bag I was send had a shorter handle to the one shown on the site. So it was not a cross body bag as promoted.
10 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing knitwear range!
All Saints always produce an amazing, high quality Autumn/Winter knitwear range!
10 September 2026
Reply from AllSaints (Official)
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our Autumn/Winter knitwear range and appreciate the quality we strive to deliver. Your kind words mean a lot to us, and we're delighted to be a part of your seasonal wardrobe. We look forward to continuing to bring you pieces you love!
Great products - excellent customer service
As I am saying every time I am returning customer to All saints, on line and in store. Excellent products with very good value for money and more importantly great quality. Defo recommend to friends and family
10 September 2026
Reply from AllSaints (Official)
Thank you so much for your kind words and continued support! We're thrilled to hear that you enjoy both shopping online and in-store with us, and that our products meet your expectations in quality and value. It means the world to us that you recommend AllSaints to your friends and family—your loyalty truly inspires us to keep delivering the best. We look forward to welcoming you back again soon!
Reply from AllSaints (Official)
We’re sorry to hear that the item wasn’t the right size for you and that you found our refund process inflexible. We understand how frustrating it can be when a purchase doesn’t work out as expected.
We appreciate you sharing this feedback with us, and we’ll ensure your comments regarding our refund process are shared with the relevant teams for review. We’re sorry for the disappointment caused and hope we can provide a better experience in the future.
Love AllSaints soon much
Love AllSaints soon much! I am a fella of a certain age who still likes to dress well and find the style/ fit of your clothes is perfect! Keep doing what you are doing 👏
10 September 2026
Reply from AllSaints (Official)
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that our style and fit resonate with you—it’s always our goal to create pieces that make everyone feel confident and stylish, no matter their age. Your support means the world to us, and we’ll definitely keep doing what we do best!
Great website
Great website, placing an order is so easy and straightforward.super fast delivery too
10 September 2026
Reply from AllSaints (Official)
Thank you so much for your kind words and glowing review! We're thrilled to hear that you found our website easy to navigate and placing an order straightforward. It's also fantastic to know that our delivery service exceeded your expectations. Your feedback means a lot to us, and we’re delighted to have made your shopping experience seamless.
Reply from AllSaints (Official)
Thank you so much for your kind review, Brian! We're thrilled to hear that you found the ordering process straightforward and that your delivery arrived quickly without any issues. Your feedback means a lot to us, and we’re glad we could provide a seamless experience.
Reply from AllSaints (Official)
Thank you for your fantastic review! We're thrilled to hear you were happy with the price and the speedy delivery. Your feedback means a lot to us, and we hope you enjoy your purchase. Looking forward to seeing you shop with us again!
Such a nice material and a perfect size…
Such a nice material and a perfect size / cute style .
8 September 2026
Reply from AllSaints (Official)
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you love the material, fit, and style of your purchase. It's always our goal to create pieces that feel as good as they look, and your feedback means the world to us. We hope you continue to enjoy your AllSaints item!
Goods not arrived according schedule
Something that seems very good, in my case it was not. I paid for scheduled shipping, but it arrived almost a week early. Now I've got a bunch of problems, and I'm not even sure I'll be able to keep the product.
9 September 2026
Reply from AllSaints (Official)
We’re sorry to hear that your scheduled delivery arrived almost a week earlier than expected and understand how this has caused unexpected difficulties for you. We appreciate that you chose a specific delivery date for a reason, and we’re sorry that the earlier arrival has created uncertainty around whether you’ll be able to keep the product. We’d like to look into this further and support you, so our team will reach out to you directly to assist with a resolution.
Reply from AllSaints (Official)
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you were pleased with the fast shipping and thoughtful packaging. Your feedback means a lot to us, and we’re delighted that we could meet your expectations.
Reply from AllSaints (Official)
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your top arrived promptly and that you found it well-priced. Your feedback means a lot to us, and we’re delighted that you’re happy with your purchase.
My purchase arrived in time
My purchase arrived in time. I order two different sizes for size. The fit, quality is really good. I returned the one that didn’t fit & the staff in store in Meadowhall were so helpful. We made other purchase while in store.
30 August 2026
Reply from AllSaints (Official)
Thank you so much for sharing your experience! We're thrilled to hear that your order arrived on time and that you were pleased with the fit and quality of your purchase. It's also wonderful to know that our Meadowhall team provided such helpful service during your return—they’ll be delighted to hear your kind words. We’re glad you found something else to take home while in-store, and we look forward to welcoming you back again soon!
Reply from AllSaints (Official)
Thank you so much for your kind words and for noticing the new direction we're taking! We're thrilled to hear that you're loving it—it means the world to us. Your support inspires us to keep pushing boundaries and creating pieces that resonate with our community.
Reply from AllSaints (Official)
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our service easy and efficient. Your feedback means a lot to us, and we’re delighted to have made your shopping experience seamless.
I did NOT receive tge Toulouse jacket…
I did NOT receive tge Toulouse jacket but received a long black lace woman’s dress. How do I get the correct item?! Very troubling!!
Nathan Etrog
4 September 2026
Reply from AllSaints (Official)
We’re truly sorry to hear about this mix-up and completely understand how troubling and frustrating it must have been to receive the wrong item instead of your Toulouse jacket. We’d like to look into this for you as a priority and help get this resolved. Our team will reach out to you directly to investigate what happened and support you with the next steps. Please accept our sincere apologies for the inconvenience and disappointment caused.
Great Customer Service
Had to exchange a size from an online order and customer service was excellent!
Jacket is beautiful but runs small.
6 September 2026
Reply from AllSaints (Official)
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that our customer service team was able to assist you with your exchange smoothly. It's wonderful to know you love the jacket—our designs are crafted with care, though we appreciate your note about the sizing. Your feedback means a lot to us!
Bad quality
Bad quality - it’s almost like the marked down sale items were made to a lower standard than their other garments.
30 August 2026
Reply from AllSaints (Official)
We’re sorry to hear that you were disappointed with the quality of your sale purchase. We understand your concern that the item felt to be made to a lower standard than our full-price garments, and we appreciate you bringing this to our attention.
Our sale items are not intended to be made to a different quality standard, so we’re sorry this was your experience. We’ll share your feedback with our relevant teams for review and would be happy to look into this further for you.
Reply from AllSaints (Official)
Thank you so much for your glowing review! We're thrilled to hear that you found our service to be 10/10 and appreciated our follow-ups. Providing an exceptional experience is always our goal, and it’s wonderful to know we’ve met your expectations. Your kind words mean a lot to us!
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