Aer Lingus Reviews 

Long-standing loyal customer, but recurring IT issue is incredibly frustrating

I have been an Aer Lingus and AerClub customer for decades, and until recently, online check-in was something we had done for years without any issue.

In July 2026, travelling from Dublin to Gran Canaria as a family of five, we suddenly could not check in online. Aer Lingus customer service discovered that ALL FIVE passengers' dates of birth in their system were incorrect by exactly one calendar day. The dates were corrected, but online check-in still failed, and we eventually had to queue at the airport to resolve it.

Now, less than two months later, exactly the same thing has happened again for our Dublin to Malaga flight. Once again, Aer Lingus found that all five dates of birth were one day out. They corrected them and confirmed the correct DOBs and genders with me, yet online check-in still does not work.

I have spent considerable time on phone calls, live chat, social media and submitting a formal complaint. I have repeatedly asked for this to be escalated to someone who can investigate the underlying IT/data issue rather than simply being told to check in at the airport.

I have also discovered that the DOB on my long-standing AerClub account has somehow changed by one day and my request to correct that remains unanswered.

Five passengers, two separate bookings, months apart, all with DOBs shifted by exactly one day, is clearly not a simple customer data-entry error.

We fly tomorrow morning and, despite all the time spent trying to resolve this, I still have no confirmation that anyone from the relevant technical team has actually investigated the problem.

This is extremely frustrating from an airline I have used loyally for decades. The flights themselves are generally good. The problem is getting a recurring technical issue taken seriously and actually resolved rather than passed back to frontline staff or the airport.

Such an insanely poor airline. We flew from Boston to Glasgow, with a connection in Dublin, having been forced to do so by a BA cancellation. The staff in Boston could only have been ruder if they'd kicked me in the face. They spoke only rudimentary English, didn't listen to a thing I said or asked and they resorted to shouting by the end of the interaction.

Our flight was cancelled, absolutely no help at all from any Aer Lingus representative, had to find our own accomodation for the night which was very expensive. Called helpline and was told by the agent that there were no flights from Malta to Dublin for 6 days (even after we explained we had a wheelchair user in our party with limited medication with him who needed to get home) which was a blatant lie as we found one ourselves for 2 days time which we had to book and pay for. All they did was try and persuade us to take a refund. Don't know how they can treat their customers this way. Apalling.

Our experience was with an outstanding gentleman named Gavin . We were traveling to SFO 07/09/2026 , my friend wears a neurological device, called an op tune it is four lithium batteries and is attached to her head, she had all her paperwork, but he moved us straight up to a desk was beyond helpful. Did all the checking made her feel comfortable he could not have done more. I wished I’d gotten his last name, but hopefully you’ll be able to recognize him the airport was extremely busy and he took time out of his morning to not just send us to another queue. He guided her and her husband through it all. Thank you so very much.

Great if you like being stranded in Hamburg. Literally 5 mins late for check in , flight delayed and the gate waiting, refused a paid ticket boarding. At least Ryanair are honest about being shite.

Absolute con artists of a flight company.
Booked to return from Dublin, Aer Lingus changed flights to over 2 hours early, have to cancel arranged activities for Dublin. Refund of only 25 cents offered on a 255 euro flight. Later flight for 200 euro offered, absolute disgusting and joke of an airline. DO NOT USE AWR LINGUS

I’m not someone who normally writes negative reviews, but after two separate experiences with Aer Lingus, I feel I have a genuine reason to share this.

Last year, I repeatedly tried to use my Aer Credit Card “free flight” benefit to book flights to Madrid and Seville. Despite seats being available to paying customers, I found the benefit extremely difficult to redeem. After several attempts and formal complaints, I got nowhere. On one occasion, a customer service agent told me I “expect too much” and then hung up on me mid-sentence. For a customer service agent representing a national carrier to express such a personal opinion and behave in that manner when a customer is simply seeking help is particularly appalling.

I have now had another disappointing experience. My husband and I booked our November flights to Gran Canaria back in March and, in good faith, paid extra for specific exit seats, which were confirmed on our booking. Aer Lingus subsequently changed our return flight, requiring us to extend our holiday, and a later schedule change resulted in the exit seats we had paid for disappearing from our booking.
When I contacted Aer Lingus, I was told the seats were now not available and I would be refunded. However, it then emerged that the Aer Lingus agent who originally took our booking had made an error when charging for the exit seats. As a result of Aer Lingus’ own error, we have now lost the exit seats we specifically paid for and are being told the refund cannot be processed. We have paid in good faith for something that was confirmed to us, yet we are the ones left with nothing.
I completely understand that flight schedules can change. What I find difficult to accept is the lack of accountability when the problem is caused by Aer Lingus, and the difficulty in getting a straightforward resolution.
Two separate issues, but unfortunately the same experience: poor customer service, little accountability and the customer left to deal with problems that are not of their making. I genuinely wish I had a more positive experience to report.

It seems Aer lingus do not consider covid to be a serious illness. II canceled my flight due to positive covid test. I was refused a refund. The health of other passengers is apparently not a concern so dont cancel your flight if you test positive that is if you want your money back.

If I could give nil I would, trying to change a flight to the day before, 3rd time of trying I got a lady who knew what she was doing, she was arranging the change when the line dropped! I called back but the person I spoke to said they couldn't find the flight and continued to tell me this is the only flight, I asked why the previous person found it and they said, you will have to look on line, so I went on the chat and asked if they could put me through to the person who helped me, they couldn't but said if the call drops they will try calling me back 2 times (they didn't) then add a note on the account, they did add the note but still no-one could help. I've flown with Aer Lingus a few times but haven't needed to make any change. I tell everyone what a great airline but after this I wouldn't!

Absolutely atrocious. Never again will I fly with this at best substandard airline. The flight was late by 2 hours for my connecting flight which was by them also. Almost 2 days before I can get another flight home and even then yo a different airport that my car is at.

Put up in a hotel with food I would give my dog.

I will never ever use this airline again

Extremely poor handling of a cancelled flight – unacceptable customer service

Our Aer Lingus flight EI0120 from Orlando to Dublin was cancelled due to adverse weather conditions. While we fully understand that weather is outside an airline’s control, what we found completely unacceptable was the way Aer Lingus dealt with its passengers afterwards.

There were approximately 300 passengers affected, yet we were told that Aer Lingus only had around 100 hotel rooms available. This meant that they simply could not accommodate everyone. After an already stressful cancellation, passengers were left trying to find their own accommodation in Orlando.

We had to arrange and pay for an additional 2 nights at the Hyatt ourselves, while at the same time losing our prepaid hotel reservation in Dublin. Instead of being looked after and properly informed, we were left dealing with the financial and practical consequences ourselves.

Communication throughout the disruption was extremely poor. There was no clear information about what was happening, when we would be rebooked or what passengers were expected to do. We eventually had to wait two days for our next flight.

We also had onward travel arrangements to deal with, which added another layer of stress. Trying to get assistance from Aer Lingus customer service was incredibly frustrating at a time when passengers needed the airline’s support most.

The issue here is not that bad weather caused a cancellation. Passengers understand that airlines cannot control the weather. The issue is how Aer Lingus responded once the cancellation happened.

If an airline is carrying around 300 passengers, it should have an adequate contingency plan for a major disruption. Having accommodation available for only around a third of the affected passengers and leaving everyone else to fend for themselves is simply not good enough.

What should have been the end of our holiday became two extremely stressful days of uncertainty, additional expense and poor communication.

We have travelled extensively and understand that cancellations happen. What determines whether we would use an airline again is how they look after their passengers when things go wrong. Unfortunately, based on this experience and the extremely poor customer service we received, we would seriously reconsider travelling with Aer Lingus again.

Cancelled our flight from MCO to DUB and told to come back the next day at 1pm to check in for a 4pm replacement.

The replacement was never arranged and nobody from Aer Lingus was in the airport to provide information. They didn't communicate via email, SMS or phone calls.

Instead, we were told to go away for another day and then come back for a flight without any information again.

Save yourself the hassle, travel with anybody but this airline. Unprofessional and cruel doesn't quite cover how bad these people are. The customer service and staff from top to bottom are truly terrible.

The most difficult airline in the world. Frustrating to deal with, hard to get your boarding pass digitally, and no flexibility. I missed my flight due to a delay with a partner airline, despite having flights available they made every wait until the next day. Avoid this airline, book Ryanair if possible instead.

If I could give them a negative 100 that would be a kindness. I recently tried to book flights and despite being given booking references on each attempt, was told I needed to contact Aer Lingus to confirm the booking. I was told by the customer service agent that the first booking could not be completed due to an issue with the app. She informed me to use the online booking system instead. The same thing happened when booking online. However, when I contacted Aer Lingus the customer services agent told me I needed to contact their partner airline due to an issue with a connecting flight. This is something I have never had to do but I did it, despite being skeptical. I was told by the partner airline the issue was with Aer Lingus. At this stage I didn’t know who to trust so I requested to speak to a supervisor and was told a supervisor was not available and that my issue would be escalated. I was also told to use the online complaint form to highlight my issues. The supervisor refused to speak to me despite waiting for several days and the response to my complaint was to use the app to book my flight. Completely ignoring the issues I raised with both the app and the online booking system. It is clear to me that Aer Lingus no longer cares about long standing loyal customers who previous to this experience would have rated them highly. This is the most shockingly bad customer services experience I have ever had and has been so stressful and frustrating.

Seriously the one star is generous!!
Long haul flight back from America with connection flight back to Birmingham via Dublin.
Aircraft is too small not comfortable, same as going to Europe.
Our flight was delayed by 4 hours from Newark, but had already boarded the flight. When finally in the air, the crew announced no food in the plane because of the delay! So went over ten hours without food which we were expecting and had no food in us.
My husband is diabetic and needs to eat on a regular basis.
Our connecting flight was an even smaller aircraft so the seats we paid for were not available either.
We have complained to customer services twice for a partial refund but it was refused.
Just an apology.
Definitely would never use this airline again even if I had a free ticket!!!!

Flying with Aer Lingus
13.55 hours stop over in Dublin, they don't offer accommodations.....
Fly with Emirates at least they treat their customers right !

Don't think aer lingus have more than 10 employees

Terrible flight and staff , we came today to the airport from 4:30 and now it’s 1:32 am , flight delayed 2 times from 8:30 til 9 pm then 9:30 then nothing just we waiting watching the screens no one give us any information then they sent email we may know at 10:15 and 10:15 passed then at 10:44 sent us emails flight is cancelled and they tortured us till we have our luggages as it came only 4 bags and it stopped , then I frustrated and we went to ask them as they closed the luggages place , they don’t know where are our bags place 😱 till we complained and annoyed them they released them , and till now we waiting us to give us rooms and we don’t know when , there are young kids with us too , I am wondering is this the UK airport in Birmingham and this is a big company aer Lingus ?! Even in the third world is better than this .

Was going to write review of the awful experience and terrible knock on effects of them cancelling my flight after me waiting 5hrs in the airport with my daughter... but what's the point, they clearly aren't bothered about these reviews or how much they screw over their customers.

Just avoid them.